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BBB Accredited Business since

A One Tom Drexler Plumbing

Phone: (502) 456-5982 Fax: (502) 458-9632 View Additional Phone Numbers 3718 Bardstown Road, Louisville, KY 40218 http://www.tomdrexlerplumbing.com View Additional Web Addresses



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Description

Plumbing Repairs & Replacements
Furnace Repairs & Replacements
Air Conditioning Repairs & Replacements
Electrical Repairs & Replacements
Backflow Prevention Program- MSD
Drain Cleaning & Repair/Replacement
Full Custom Bathroom & Kitchen Remodeling
Heating & Air Tune-Ups/Routine Maintenance


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A One Tom Drexler Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A One Tom Drexler Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

137 Customer Reviews on A One Tom Drexler Plumbing
Customer Experience Total Customer Reviews
Positive Experience 131
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 137

Additional Information

BBB file opened: February 25, 1987 Business started: 01/01/1981 in KY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Housing, Building and Construction
101 Sea Hero Road, Suite 100, Frankfort KY 40601
http://dhbc.ky.gov/bce/Pages/default.aspx
Phone Number: 502-573-2002
Fax Number: 502-573-1057
tina.quire@ky.gov

Type of Entity

Corporation

Business Management
Mr. Tom Drexler, President
Contact Information
Principal: Mr. Tom Drexler, President
Related Businesses
Bathroom Renovators
Business Category

PLUMBING CONTRACTORS AIR CONDITIONING & HEATING CONTRACTORS-RESIDENTIAL AIR CONDITIONING REPAIR HEATING & AIR CONDITIONING ELECTRIC CONTRACTORS WATERLESS URINALS WATER SUPPLY SYSTEMS WATER SOFT & COND EQUIPMENT SERVICE & SUPPLIES WATER HEATERS-REPAIRING WATER HEATERS-DEALERS WATER FILTRATION & PURIFICATION EQUIPMENT Water & Sewer Line Protection SEWER PIPE SEWER CONTRACTORS PROPANE GAS PLUMBING PLUMBING PLAN SERVICES PLUMBING DRAINS & SEWER CLEANING KITCHEN ACCESSORIES KITCHEN & BATH-DESIGN & REMODELING KITCHEN & BATH DESIGN DRAINAGE CONTRACTORS BATHROOM REMODELING BATHROOM ACCESSORIES

Method(s) of Payment
Cash
Check
Debit/Credit Card
Alternate Business Names
A 1 Tom Drexler Plumbing,Inc. Drexler Plumbing, Tom Tom Drexler Plumbing Tommy Rooter
Industry Tips
Competency Licensing for Businesses and Professional Firms Electrician Heating & Air Conditioning

Customer Review Rating plus BBB Rating Summary

A One Tom Drexler Plumbing has received 4.97 out of 5 stars based on 137 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Louisville, Southern Indiana, and Western Kentucky. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.