Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Briteway Painting has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBriteway Painting

    Painting Contractors

    Current Alerts For This Business

    Out of Business:
    According to information in BBB files, this business is no longer in business.

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Interior and exterior painting, residential and commercial, deck staining, wallpaper removal, trim and crown moulding installation, Gutterglove brand gutter guards.

    Products & Services

    Painting, Gutterglove Gutter Protection System

    Business Details

    Location of This Business
    139 Tanglewood Trail, Louisville, KY 40223
    BBB File Opened:
    1/5/2009
    Business Started:
    5/1/2008
    Business Incorporated:
    7/31/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Marka Group, Inc.
    Business Management
    • Mr. Michael Soeder, Premier Service Manager
    Contact Information

    Principal

    • Mr. Michael Soeder, Premier Service Manager

    Customer Contact

    • Mr. Michael Soeder, Premier Service Manager
    Additional Contact Information

    Fax Numbers

    • (866) 379-0825
      Other Fax

    Industry Tip

    BBB Tip: Hiring a painter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    1.) This is about a terrible paint job completed in my Great Room, Kitchen, 2 dining rooms which a brand-new hardwood floor and baseboards and door frames in August/September of 2023. 2.) I contracted with Briteway Painting to paint the rooms above. I was told he wanted to use ******* ******** top of the line Paint. I informed him I would rather use ******** ****** which I considered would be a better paint however at a $2 higher cost. He agreed he would pay me per gallon based on the SW paint. After the job he stated he rewrote the contract and the cost of the paint was put on me. I disagreed he did not care, I never signed his amended contract. The costs of the paint was for 13 gallons at $90 per gallon. 3.) Most of the painters did not speak English but were hard workers. However, there was no communication possible between myself and them since I do not speak Spanish. The manager of Briteway Painters never showed his face again at my house so I could point out the sloppy job the painters were doing. He advertised on his web page that everything would be protected from paint that needed to be by taping or tarps. The painters started the job with tape but must have ran out of tape. 4.) I handed the painters a couple of rolls of tape but they chose not to use it for some reason. Tarps were very loosely placed on the new hardwood floor but not covering the entire floor. Several scratches from ladders were made on the brand new $17,000 floor. 5.) The tape I handed the painters never being used was to protect the Stained Trim from painting over runs. However, since the painters decided to free hand without protecting the trim every piece of trim had ended up with paint on it. 6.) 2 painters per day were assigned to the job where it was a job for at least 4 would have worked much better and been capable of the other painters slowing down and doing taping and detailed work without ruining all the stained trim in my room. Hundreds of pictures!

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving Greater Kentucky and South Central Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.