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Find a Location

Graceland Portable Buildings has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGraceland Portable Buildings

    Portable Buildings
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    46 complaints closed in last 3 years

    17 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/13/2008

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Graceland Portable Buildings provides Rent-To-Own portable buildings, delivery, set-up and financial options as well as cash sales to residential & commercial customers.

    Products & Services

    Express Storage Buildings

    Business Details

    Location of This Business
    P O Box 642, Cunningham, KY 42035
    BBB File Opened:
    3/13/2008
    Years in Business:
    17
    Business Started:
    3/1/2007
    Business Started Locally:
    3/1/2007
    Business Incorporated:
    5/17/2007
    Accredited Since:
    3/13/2008
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:30 PM
    T:
    8:00 AM - 4:30 PM
    W:
    8:00 AM - 4:30 PM
    Th:
    8:00 AM - 4:30 PM
    F:
    8:00 AM - 4:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Brad Doll, Chief Marketing Officer
    Contact Information

    Customer Contact

    • Mr. Brad Doll, Chief Marketing Officer
    Additional Contact Information

    Fax Numbers

    • (270) 642-2450
      Other Fax

    Email Addresses

    Customer Complaints

    46 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    We purchased a building which was delivered about 4 weeks ago. Included in the price was building tie downs. Since we are in a tornado prone area, this was an important part of our decision making process. When the building was delivered and we asked about tie downs, we were told "I don't know nothing about no tie downs, and this thing ain't going nowhere." Yes it will. We lodged a complaint with the delivery company who said they would let Graceland know. 2 weeks later we hadn't heard anything, so I called Graceland and was told we would have to contact the delivery company. We had bad weather coming in, so we installed or own system, anchoring the building down with 4x4s sunk 3' into the ground and cement poured around them. NOW the building is not going anywhere. We have asked Graceland for a $100 refund which was our cost of materials. They are still referring us back to their subcontractor delivery person.
    Read More

    Customer Reviews

    32 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ted S

    1 star

    08/19/2023

    I was sold a portable building from this place. It took 6 weeks for them to deliver it. It was delivered damaged. I was told I had a warranty. We filled out all the forms and sent pics to Graceland. After waiting 2 months for repairs we were told there was no warranty. Time to get a lawyer. I wouldn't recommend this **** poor business to anyone.

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