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Find a Location

Ball Homes, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ball Homes, LLC

      2527 Nelson Miller Pkwy Ste 207 Louisville, KY 40223-3165

      BBB Accredited Business
    • Ball Homes, LLC

      PO Box 12950 Lexington, KY 40583-2950

      BBB Accredited Business

    Business ProfileforBall Homes, LLC

    Home Builders
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/18/2001

    Years in Business: 65

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Ball Homes offers over sixty floor plans and several Louisville locations, and offers the comfort, savings, and lasting value of an new, energy efficient home.

    Products & Services

    New Homes

    Business Details

    This is a multi-location business.

    Find a Location

    Ball Homes, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ball Homes, LLC

        2527 Nelson Miller Pkwy Ste 207 Louisville, KY 40223-3165

        BBB Accredited Business
      • Ball Homes, LLC

        PO Box 12950 Lexington, KY 40583-2950

        BBB Accredited Business
      Location of This Business
      2527 Nelson Miller Pkwy Ste 207, Louisville, KY 40223-3165
      BBB File Opened:
      2/11/2000
      Years in Business:
      65
      Business Started:
      1/1/1959
      Business Incorporated:
      1/1/1959
      Accredited Since:
      7/18/2001
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. D. Ray Ball Jr., President
      • Mr. Buddy Goodwin, Corporate Council
      Contact Information

      Principal

      • Mr. D. Ray Ball Jr., President
      • Mr. Buddy Goodwin, Corporate Council
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amanda A

      2 stars

      12/23/2021

      They don’t stand behind their shotty workmanship. They make a mistake, and if you don’t find it within the first year, it is on you to fix it and pay for it. If you use Ball Homes, I hope you have a background in home construction.

      Ball Homes, LLC Response

      01/03/2022

      This customer closed on a new home 2/11/20. Our homes include a 2-10 Warranty, which includes the one year builder warranty as well as certain specific additional coverage during the 2 year period and the 10 year structural warranty. The one-year builder warranty on this home concluded on 2/11/21. We made some repairs to the flooring (replacement of a few planks) during their six-month warranty interval. Additional flooring items were reported by the customer at the one-year warranty interval but determined by the flooring contractor not to be deficient under the warranty terms. More flooring complaints were report on 12/22/21, and the customer was informed (correctly) by our customer relations department that the flooring, which was covered by the one-year warranty, was outside of the warranty period at that time. We believe the customer's dissatisfaction likely stems from the declined repairs. While we always prefer to be able to satisfy a customer request, the written warranty does have specific parameters both with respect to the time limits of the warranty, the definitions of defects, and the proscribed remedies. The written warranty is available on our website and provided to each customer at closing, if not before. The warranty length is the industry-wide norm. While we understand that the customer may have preferred that we respond otherwise, adhering to the terms of the warranty is a sound business practice that allows us to devote our resources to making sure that any issues that do arise for our customers that are covered under the warranty can be satisfactorily addressed.

      Customer Response

      09/03/2022

      This customer paid someone $40 for 10 minutes of time to tell me that the gutter had been put in upside down which lead to the back up in my gutter. This company seems to not value customer service because of some fine print. It should be noted for future customers that this company only wants your money not your business or loyalty.

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

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