Customer ReviewsforStock Yards Bank and Trust Company

Stock yards band has the responsibility to pay my homeowners insurance from by escrow account. I received a letter from my insurance company about a week away from payment being due. I have talked to my insurance company and verified that the payment was never received. I have been in contact with two different branch personal Nick and Will. All i have gotten in response is they have to reach out to the bank's payment facility to get an answer on what can be done. In the meantime my homeowners insurance is days away from going into default. I even reach out to the bank branch closer to me in Hillview and talked to the manager their and he reaches back out to Nick and its the same Old Story. There is not sense of urgency or going beyond to take care of an urgent matter of my home being without coverage from natural disaster or any other danger. The responsibility of a financial institute who is obligated duty is making sure coverage is on my property. It has been about three weeks since the check was sent out by the bank and never received by my insurance. I have never in the years of owning two different homes experienced this and i'm not confident that it want happen again. I wait to hear more excuses.

On 4-22-2024 we received the request and opened a research with our escrow division. The payment for home owner's insurance was issued on 4-2-2024 and sent to American Strategic Insurance. Escrow spoke to American Strategic Insurance on 4-24 which stated they did not receive the check. We processed a stop payment on 4-24 and issued a new check via overnight. This check was received and cleared the bank on 4-26-2024

Worse bank ive ever dealt with!!! had ky bank and everything was AMAZING! as soon as it switched over to STOCKYARDS its been hell.... staff is rude, they changed ALOT of the way things go.... Honestly CANT see how they are even a bank!!!!!

Thank you for bringing your concerns to our attention. At Stock Yards Bank & Trust we take all customer feedback and complaints seriously. We strive to provide a high level of customer service at all of our branches. If you would like to provide a more detailed account of your experience and any issues that may have occurred, please reach out via httsp://www.syb.com/leave-us-comment, and we will address them in a prompt manner.