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Find a Location

Republic Bank has 92 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Republic Bank

      601 W Market St Louisville, KY 40202-2745

      BBB Accredited Business
    • Republic Bank

      11330 Main St Middletown, KY 40243-1300

      BBB Accredited Business
    • Republic Bank

      3902 Taylorsville Rd Louisville, KY 40220-1595

      BBB Accredited Business
    • Republic Bank

      9101 US Highway 42 Prospect, KY 40059-8841

      BBB Accredited Business
    • Republic Bank

      10100 Brookridge Village Blvd Louisville, KY 40291-4448

      BBB Accredited Business

    Business ProfileforRepublic Bank

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.35/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    65 complaints closed in last 3 years

    20 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1986

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Republic Bank provides business, commercial and individual banking accounts, online/mobile services, loans, mortgage & real estates loans, credit cards & merchant services, retirement plans and investment products. 

    Products & Services

    Business, Personal - checking, savings, IRA accounts, Commercial, Personal, Loans - credit cards, mortgage/real estate, auto/boat/RV/aircraft, lines of credit, Private Banking, Treasury Management

    Business Details

    This is a multi-location business.

    Find a Location

    Republic Bank has 92 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Republic Bank

        601 W Market St Louisville, KY 40202-2745

        BBB Accredited Business
      • Republic Bank

        11330 Main St Middletown, KY 40243-1300

        BBB Accredited Business
      • Republic Bank

        3902 Taylorsville Rd Louisville, KY 40220-1595

        BBB Accredited Business
      • Republic Bank

        9101 US Highway 42 Prospect, KY 40059-8841

        BBB Accredited Business
      • Republic Bank

        10100 Brookridge Village Blvd Louisville, KY 40291-4448

        BBB Accredited Business
      Headquarters
      601 W Market St, Louisville, KY 40202-2745
      BBB File Opened:
      9/1/1982
      Years in Business:
      42
      Business Started:
      9/17/1981
      Business Started Locally:
      3/5/1918
      Date of New Ownership:
      9/17/1981
      Business Incorporated:
      3/5/1918
      Accredited Since:
      3/1/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      1064
      Related Businesses
      Hours of Operation

      Primary

      M:
      9:00 AM - 4:00 PM
      T:
      9:00 AM - 4:00 PM
      W:
      9:00 AM - 4:00 PM
      Th:
      9:00 AM - 4:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Steven Trager, Chairman & CEO
      • Kevin Sipes, Vice President/CFO
      • Ms. Christy Ames, Senior Vice President
      • Mr. John Rippy, Chief Risk Officer
      Contact Information

      Principal

      • Mr. Steven Trager, Chairman & CEO

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      65 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I wanted to bring to your attention an urgent matter regarding my extremely delayed tax refund for the year 2021. After speaking with multiple supervisors from both the IRS and Tax Act, it has been confirmed that my refund of $6000+ is currently being held by Republic Bank. However, they haven't issued the refund back to the IRS for almost two years! Which is causing a delay in receiving it even after the irs has sent multiple requests for it to come back. I'm reaching out to you in the hopes that we can find a solution to this issue as soon as possible. It's been quite a frustrating experience, with both parties pointing fingers at each other. I’ve spent countless hours on the phone trying to get this resolved and truly believe republic bank should be offering compensation for the hours upon hours of inconvenience. I really just want this settled as soon as possible so I can get past this nightmare.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amanda D

      1 star

      02/12/2024

      I got charged twice at a coffee shop through this bank and they tell me it’s the coffee shops fault and my dispute was denied, even though on the coffee shop side they only had one transaction for me. The bank said I have to take it up with the coffee shop and Republic refused to refund my money. The manager at the coffee shop has went out of her way to try to resolve this with the bank but they refuse to help. I was told by the dispute team that Republic Bank doesn’t resolve any disputes with “goods and services” that has to be resolved with the company. ??

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

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