Customer ReviewsforRay's Ford Chrysler Dodge Jeep

I give 0 stars. Rays lie 2 sell you a vehicle 2 find out most was fixed with duck tape or not at all. Then when you ask them 2 make things right they blame the customer for breaking it, claiming it worked before it was purchased. Keith B***** was our sales person & when there was a problem, we made multiple calls to him; he all the sudden was never there, sick or had doctors appts, therefore never return your calls. He done nothing 2 help with the issue, sounds like the problem is with the mechanics lying & Keith being a coward. Either way they claim 2 fix the used vehicle & sell for a good rate, just to find out later you got screwed & are out more money having to fix what they never did. Rays was mad that they lost money on this truck due to them "not knowing the 4x4 didn't work" on a trade in. They told us it was fixed & we drove 4.5hrs 290mi to get the truck. We got there before they closed & were rushed to hurry/ test drive/ look over & they had all the paperwork done assuring us everything was fixed & working properly ...LIE!!! Like an idiot we trusted them & few mths later we tried to use the 4WD when it snowed, it didn't work. We called our Ford dealer where we live, they said the part was either put on backwards, a step was missed or Rays put on a bad part. I reached out 2 Keith, he refused that any of that was possible & it was our fault because it was a used vehicle no warranty & he wasn't sure what was wrong with it because we been driving it. I asked if they connected the WDS to the vehicle before they removed the module because it was not noted on the ticket. Keith said he was not a mechanic & dk, also stated he wasn't the owner. I asked was he going to talk to Ray Jr & his mechanic & call me back. His response was Ray Jr is not a mechanic & wouldn't know if that was done but Keith was going to find out about the WDS for his own personal knowledge but never said he planned on calling me back. BEWARE PEOPLE DO NOT BUY FROM THEM THEY ARE SHADY AS H3LL!!!

If I could give 0 stars I would. By far the worst experience I have ever had in my life with a dealership. I bought a 2018 ford expedition max limited from them last week and the next day it started leaking coolant, the cam phasers are messed up, wind shield wipers are awful, and rotors are awful. I contacted them and they put me off all weekend until today, they're currently fixing the coolant problem, rotors, and wipers. (Hopefully) But refuse to fix the cam phasers claiming it is a characteristic not a problem (which it is not). Once you have a problem with your vehicle their personalities take a whole 180 and they're rude and awful to you. They take personal shots, and call you broke even though you just spent 30k + with them. Do not buy a vehicle from them, you will be putting more money into the vehicle within the first week than you should. Don't let them sweet talk you because it is all a show. (Also I see how they respond to all of their awful reviews, wish I would have checked that before I purchased. Awful dealership with awful customer service.)