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In Southwest Louisiana

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BBB Accredited Business since 03/01/1997

Entergy

(337) 431-6001View Additional Phone NumbersP.O. Box 1730, Lake CharlesLA 70602

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BBB Accreditation

A BBB Accredited Business since 03/01/1997

BBB has determined that Entergy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Entergy's rating include:

  • 6 complaints filed against business

Factors that raised Entergy's rating include:

  • Length of time business has been operating.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues5
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 6

Additional Information

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Entergy's "Project Care" is program to help low-income senior citizens and disabled individuals with their energy bills.

BBB file opened: 07/19/1984Business started: 01/01/1925New Owner Date: 01/01/1994
Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr. Greg Guilbeau Sr. (Regional Mgr.)
Contact Information
Mrs. Jennifer Fawvor (Admin. Assistant III)Mr. Clyde Mitchell (Customer Service Rep. II)
Number of Employees

280

Business Category

Electric Companies

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