This Business is not BBB Accredited
Smokey Mountain Getaways
Phone: (865) 366-7840Fax: (865) 366-78442301 Ridge Road, Pigeon Forge, TN 37863
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Smokey Mountain Getaways is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Smokey Mountain Getaways include:
- 52 complaints filed against business
- 4 complaints filed against business that were not resolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||15|
|Billing / Collection Issues||3|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||32|
|Total Closed Complaints||52|
Additional Complaint Information
Consumers allege that although sales people state prices through this company were much lower than anything they could get online. When comparing cruise lines through this company and comparing the exact same cruise with the cruise line, prices were exactly the same. Consumers felt the vacation club did not save them money.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Smokey Mountain Getaways
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 039312 for this company.
Contact InformationPrincipal: Mr. Jeff Earle (President) Donna Imp (/ Member Benefits Concierge)
Number of Employees
Refund and Exchange Policy
Cancellation request must be completed in writing and post marked by the end of three (3) days