Business ProfileforSwitch It Title Exchange, LLC

In October 2021 I hired Switch It company to transfer my timeshare at *********** ** ***** **** ***** ******* ** to another owner in order to get out from under my timeshare. I provided all necessary documentation and did everything that was asked. I paid a fee of $3000.00 and was told the transfer would be done in 3-6 months. It is now almost 3 years later and they still have not successfully transferred this property. I have been given the run around about how they could not find a buyer and how they could not get in touch with the proper people to do the transfer. Initially I was willing to wait until a buyer was found in order to not have to pay additional monies that the resort owner would charge in order to take the property back. However after years of trying that option unsuccessfully I agreed to pay up to a $5000.00 additional fee for the resort owner to take it back. Then I was told that they couldn't get in contact with the company in Mexico to complete the transaction. I finally got sick of the run around and in February 2024 I asked for a refund of monies paid, as they advertised that their service was 100% guaranteed or money back. I did not receive a refund but instead was told that now they suddenly had a buyer for the property. I completed all the paperwork necessary and submitted it and was told it would take 30-60 days to complete the transaction. It has now been over 60 days asnd nothing has happened. I have emailed with Switch It and gotten no answers. Communication with this company is horrible. Every time I have wanted an update on what is happening I have had to initiate the communication, and it goes nowhere. I am now considering legal action against this company to get my money back. I am not entirely sure that I haven't been scammed and that this is a scam company. I don't recommend anyone use this company to get rid of their timeshare.