Business ProfileforPipe Wrench Plumbing, Heating & Cooling

Knoxville Utility Board (KUB) detected a potential leak in our rsidential outside water line near the meter. We hired American Leak Detection to pinpoint the leak, and they dug the entire hole that lead to the copper line where they located the leak. We hired Pipe Wrench Plumbing to repair the leak, and they charged about $1,200 for repairing the leak, and they then filled in the hole that was dug by American Leak Detection. The $1,200 also included a 5-year warranty for the repair. Pipe Wrench Plumbing conducted this repair on the afternoon of June 30, 2023. Although we cut the water line leading in the house, the meter still showed that water was running from the line, which the Pipe Wrench Plumbing technician described as simply "air in the line". On July 1, the very next day, KUB recorded an increase from an average of 233 gallons of water usage to an alarming 590 gallons. Although the weather was raining at the time, it was apparent that the leak was not only *not* repaired correectly, but in worse shape. We contacted Pipe Wrench Plumbing on July 7, after the holiday and rain, to report that their repair failed and the leak had increased. Pipe Wrench sent technicians to examine the leak on July 11, 2023. Although the technicians could not visibly inpect the pipe and their work, they claimed that the issue was new and not related to their previous repair at all. They have refused to honor the 5-year warranty that we had purchased for $1,200 on June 30, 2023. We attempted to escalate the issue to upper management of the company, and we were told that they would not speak to us. We have since contacted the Knoxville Utility Board to examine the issue and we have been forced to remedy the situation by consulting with other plumbing professionals at our own expense.