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Find a Location

Precision Garage Door of Knoxville has 1 locations, listed below.

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    Business ProfileforPrecision Garage Door of Knoxville

    Garage Doors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/3/2008

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Precision Door Service offers Sales and Installation of Garage doors

    Business Details

    Location of This Business
    10525 Kingston Pike STE E, Knoxville, TN 37922-3175
    BBB File Opened:
    12/3/2008
    Years in Business:
    23
    Business Started:
    1/1/2001
    Business Started Locally:
    8/1/2008
    Business Incorporated:
    9/12/2008
    Accredited Since:
    12/3/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 10199 for this business, issued by Contractors Licensing Board. The expiration date of this license is 8/31/2025.

    These agencies may include:

    Contractors Licensing Board

    500 James Robertson Parkway, #110

    Nashville TN 37243

    (800) 544-7693

    http://verify.tn.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Chuck Gatlin, President
    • Scott Fisher, Office Manager
    Contact Information

    Principal

    • Mr. Chuck Gatlin, President

    Customer Contact

    • Mr. Chuck Gatlin, President
    • Scott Fisher, Office Manager
    Additional Contact Information

    Fax Numbers

    • (800) 473-0218
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This company came out for a very loud, almost explosion like sounds coming from the garage door. The door worked absolutely fine and the only reason for the call was for the extremely loud noises. The service man said he had to change every part on the garage along with the springs and adding 3 long braces across the garage door. We were told that if we put all these parts on at a cost of $1,000.00 that it would solve the problem. The problem was never fixed and they sent out a service man to see would could be done. He said he was there to just look at it? I wanted a full refund so they sent out a manager and he said that before the work was done that what there service man did would not have fixed the problem. He only had to look at it for about 1 minute when he came to that conclusion. He heard the horrible noises that were supposed to be fixed and said that he would contact us later in the day to see what could be done. The manager never attempted to contact us after he left our house and it has been over a month, no communication or contact. This company refuses to do anything and we will only accept a full refund of a $1000.00 and do not want anything else. Continuous lies by this company.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Allan L

    1 star

    06/13/2023

    My Double garage door broke. I called Precision on Saturday. They sent Patrick out to give me a estimate which was higher than I thought it would be, but their reviews were all good so I didn't get a second estimate. That was my fault. They were going to charge me 49.00 just to do the estimate but take it off the total price at the end of the job. Like any homeowner I really needed to get it fixed as soon as possible. So I agreed with the price. They came out on the following Tuesday to do the work which was great. In the prosses of moving stuff around in the garage I broke the little door so I ask for an estimate on it as well so they could do both at the same time. so 4088.00 dollars later my doors were replaced. But the big door the bottom seal that came with the door that I purchase didn't seal all the way to the concrete so they suggested a different seal which I thought was only going to be 9.00 instead it was 9.00 a foot which cost me another 144.00 and when they finished the little door that they install had a defect in the outside of the 3rd panel down which their worker did not catch. So they had to come back out and replace it. My problem is for 4088.00. I should not have to pay 144.00 for a seal at the bottom of the door that I purchase from them to begin with. I tell anyone else GET A SECONE OPINION. This company is over priced. and they do not inspect their work when done.

    Local BBB

    BBB of Greater East Tennessee

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