Business ProfileforCabins of the Smoky Mountains

Rented a cabin for 2 nights *** dollars that included a clean cabin and amenities and luxurious experience . well thats at least what we paid for ! What we got was a very dusty and dirty cabin no towels, wash cloths ,toilet paper, paper towels, soap of any kind thehot tub jets half worked the panel to the top was laying loose , the tub was half full of water the beds had no sheets , the games for the kids were unplugged and we called and was told sorry the games don't work and that we could just go but what ever supplies we thought we needed for our stay and we let them know we paid for a fully furnished room and that's what we expect to get well they said they would send someone out with our needed supplies that it will be 2 to 4 hours well after 32 hrs later at 1030 pm we get a knock on the door with supplies that we asked for at the beginning they said they would make it up with a discounted stay and went went to check out and they gave us 15% off our entire **** stay well the figured it up and they gave us 56 dollars off well thats not 15% so we explained that to them and they informed us they only give discounts on nightly price and not the entire cost so we had a **** cleaning fee and hot tub fee and a hole other list if fees for services that was supposed to be included in our rental which we didn't not recieve this place is a joke would not recommend staying here unless you like staying at the bottom of the barrel type of place motel 6 has better customer support and amenities than this place the customer with a reasonable complaint is now just an inconvenience to the company that just robs you of your money then offers you 100 dollars off your next stay they just try to grab all they can and swindle you into another stay thats gonna be another bad experience