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Find a Location

Ole Ben Franklin Motors, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ole Ben Franklin Motors, Inc.

      9711 Kingston Pike Knoxville, TN 37922-3316

      BBB Accredited Business
    • Ole Ben Franklin Motors, Inc.

      9725 Kingston Pike STE B Knoxville, TN 37922-3318

      BBB Accredited Business
    • Ole Ben Franklin Motors, Inc.

      480 S Illinois Ave Oak Ridge, TN 37830-7514

      BBB Accredited Business
    • Ole Ben Franklin Motors, Inc.

      911 Louisville Rd Alcoa, TN 37701-1807

      BBB Accredited Business
    • Ole Ben Franklin Motors, Inc.

      4311 Clinton Hwy Knoxville, TN 37912-5651

      BBB Accredited Business

    Business ProfileforOle Ben Franklin Motors, Inc.

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    Current Alerts For This Business

    Alert:
    The State of Tennessee recently fined Ole Ben Franklin Motors for selling new cars at a used car dealership.

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    45 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/31/2014

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Ole Ben Franklin Motors, Inc. has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ole Ben Franklin Motors, Inc.

        9711 Kingston Pike Knoxville, TN 37922-3316

        BBB Accredited Business
      • Ole Ben Franklin Motors, Inc.

        9725 Kingston Pike STE B Knoxville, TN 37922-3318

        BBB Accredited Business
      • Ole Ben Franklin Motors, Inc.

        480 S Illinois Ave Oak Ridge, TN 37830-7514

        BBB Accredited Business
      • Ole Ben Franklin Motors, Inc.

        911 Louisville Rd Alcoa, TN 37701-1807

        BBB Accredited Business
      • Ole Ben Franklin Motors, Inc.

        4311 Clinton Hwy Knoxville, TN 37912-5651

        BBB Accredited Business
      Location of This Business
      9711 Kingston Pike, Knoxville, TN 37922-3316
      BBB File Opened:
      4/1/1988
      Years in Business:
      36
      Business Started:
      8/1/1987
      Business Started Locally:
      8/1/1987
      Date of New Ownership:
      8/8/2014
      Accredited Since:
      10/31/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 21216 for this business, issued by Tennessee Motor Vehicle Commission. The expiration date of this license is 6/30/2025.

      These agencies may include:

      Tennessee Motor Vehicle Commission

      500 James Roberts Parkway

      Nashville TN 37243

      (615) 741-2711

      http://verify.tn.gov

      Type of Entity:
      Partnership
      Alternate Business Name
      • Ben Franklin Motors
      • Ole Ben Franklin Ford
      • Ole Ben Franklin Mitsubishi
      Business Management
      • Mr. Josh Loop, Comptroller
      • Ms. Amy Phillips, Office Manager
      Contact Information

      Principal

      • Mr. Josh Loop, Comptroller

      Customer Contact

      • Mr. Josh Loop, Comptroller
      • Mr. Michael Mencer, Owner
      • Ms. Bobbie Mencer, Owner
      • Ms. Amy Phillips, Office Manager
      Additional Contact Information

      Fax Numbers

      • (865) 694-0873
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      45 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/30/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      this business sold my dad car that he cannot afford. The income was never verified. My parents tried to return the car the next day and the dealership refused. The dealership knows my dad cannot afford the car and instead of returning the car and issuing a refund to help they are letting the bank take the loss and ruining my dad's credit. The amount that was written down was not what my dad makes. My dad does not remember telling them anything besides him making $18 an hour. They wrote down that he makes about 65,000 a year we would like camera footage of this conversation to see if my dad actually told them he makes 65,000 a year or if these numbers are in accurate causing him to get approved for the loan. They said that it was an automatic approval however, based off of his finances, he should not have ever been approved. He has been struggling with his bills for years, including a knee surgery, and he can barely walk, and they have taken advantage of him, since he is elderly, convincing his mind to buy the car simply because they knew he wasn't easy target to be taken advantage of. They offered to buy back the car at $25,000 even though they sold him the car at $36,000 and said that he had the car for two months but he had only had the car for less than one month at the time that they said this, they overpriced the car and told him he was getting a car at the time of sale.
      Read More

      Customer Reviews

      20 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anna M

      1 star

      10/19/2023

      I traded in my car to them. They had me pay a down payment & get insurance. All was fine until I called the next month and asked who do I make payments to. I was asked to come in and re-verify all of my information. I handed them the title to my car(traded in) as well as my keys. They told me they never got the documents from me. I asked to speak to the manger I worked with and the sales representative they told me neither of them was employed there anymore. I was told they may have to take my car unless I can get another co-signer. I ended up going to get my car re-financed through my credit union after they informed me Ole Ben ran my credit again without my permission. I told the new manager I had it approved through my credit union why was my credit ran. He told me the bank they went through never picked up my loan and the transaction never happened. I asked about my car I traded in and he said he’ll have to get back to me. They charged me for GAP insurance and wouldn’t let me get it through my bank loan. The credit union paid it off and I make payments with them now. They told me never go to Ole Ben if you are trying to build your credit. They will destroy it and scam you out of your money.

      Ole Ben Franklin Motors, Inc. Response

      10/20/2023

      Unfortunately sometimes things happen during the loan process.  If certain documents that the bank requires are not received the bank has the right to return the loan package.  In this case Ms. **** was able to secure her loan through ORNL.  We did not charge her for gap.  She would have to get the Gap from ORNL if she wants her loan protected.  We will be addressing ORNL for what some random employee said to a mutual customer.  

      Local BBB

      BBB of Greater East Tennessee

      BBB Reports On

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