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Consumer Complaints

BBB Accredited Business since 01/03/1989

Bill Gatton Imports

Phone: (423) 968-5111

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/12/2015Problems with Product / Service | Read Complaint Details
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Complaint
Rotor and brakes issue/defective equipment, Or repair scam. It is under full manufacture warranty. I have had my oil changed there every time since then. When I had my oil changed on ********* they informed me that my rotors are rusted and my brake pads are less than 1mm. I had my oil changed last on *********** At that time they where fine as every time before. It is not possible that they degraded that much in 84 days. Therefor it is either defective equipment that should be replaced under warranty or they are fine and this is a repair scam !

Desired Settlement
Replacement of parts and labor.

Business Response
Mr ***** agreed to provide his own parts and we (Bill Gatton Mazda)agreed to provided the 'free' labor to replace his bad, worn out brake parts since they weren't covered under warranty.(wear is a non-covered item) We completed this job on ******** The customer left satisfied and the case can be closed. Thank You,**** ****** Service Director

Industry Comparison| Chart

Auto Dealers - New Cars

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.