Complaint I bought a vehicle, and dropped it off for detailing & body work. They didn't have time for body work so I had to come back. I went to pick it up after work and the front bumper was popping off. They told me they would have it fixed by the next day. I received a call saying they had to order brackets. When he was finished he asked me what I thought. I asked if there was anyway to close the gap on the front bumper & he said that's the best I can do. I left & came home to further inspect my car only to see the opposite side was starting to space & the paint was cracking. I would like a new bumper cover that fits properly and is not damaged in any way.
Business Response Customer purchased the vehicle and took delivery with no work promised. customer later said that the door was making a popping noise, would we take a look at it. We took care of the popping noise and customer started mentioning other things. In the meantime (co buyer) brought the vehicle to our service department and had work done saying that they we promised the work from the sales department. The service adviser failed to check and had the work done without a charge to the customer. There was no work promised after delivery. We have tried to help with what they need. I have a Work Authorization Form signed by the customer stating that Nothing is owed to them. At this time we can't do anything else.I will do the work that the customer are asking about at our cost. We want all our customers completely satisfied and we realize there are times in which this wont happen.
Complaint I traded two vehicles and paid cash for a vehicle through them. They pulled a hard credit pull from the credit bureaus even though I borrowed no money. I was promised by the salesman that a credit inquiry wouldn't be pulled from the credit bureaus because I wasn't borrowing any money from them. They pulled one anyway after I already purchased the vehicle outright. I would not trust this dealership in future dealings.
Desired Settlement Remove credit inquiry from the credit bureaus. I was told that no inquiry would be done and I wasn't interested in borrowing or financing a vehicle through them.
Business Response We have a customer info sheet and a risk base signed by customer acknowledging that we pulled his credit info. We went over his score with him. I am not sure the credit bureau will remove it.
Complaint I cancelled an extended service warranty that was originally purchased for a automobile in the amount of $$$$ on July through the dealership. To date Airport Honda will not refund the $$$$ purchase price for the extended warranty resulting from the auto. The warranty company indicated that any cancellation up to 30 days would be refunded at full purchase price. Warranty Services. ****** indicated that they have closed out the file on August and that the return of funds would come to myself or the lienholder. The dealership still has not returned the $$$$ from the warranty cancellation to myself or to the lienholder which was over one month ago.
Business Response This has been processed. The monies should be refunded to customer fairly soon. Thanks Chris
Complaint I leased a white 2011 Honda Odyssey EX-L in Dec. 2010. I went back to your agency in May (2013) to upgrade during Honda's promotion. I told the salesman I wanted the same type of Odyssey (EX-L w/ Nav) but different color. The only thing he had on the lot was a white or black one. I wanted either silver or light blue. . He said he could get one in a day or two. That was fine with me. At his request I made a $1000.00 deposit at that time. He called me two day later and said that he searched in an eight state area and could not find one , but would keep looking. He called again and said that he had found what I was looking for, but it was 500 miles away and it would cost ME $600.00 to get it here. I told him no deal and that I would keep the 2011 as my lease was not up until Dec. 2013. The only reason I was trying to get a new car was because of Honda's promotion. This was May 22, 2013 and I was leaving on vacation on the 24th. When I got back home there was a voicemail from Mr. stating that he had a Silver Odyssey, and to call him. I called and again told him that I was keeping my 2011 and ask him to return my $1,000 deposit. He said would have to check with his supervisor. The supervisor (don't recall his name) called and emphatically said that I would not get my deposit back. I did not receive any product from your agency therefore the $1,000 belongs to me. Twice I have requested you to return my $1,000 deposit and I still have not received my deposit. I felt you gentlemen operate a respectful and honest business or I would not have done business with you in 2010. Do you want this stigma on your agency's reputation? It certainly is not fair and honest dealing. I made my $1,000 to you in good faith. I hope that you will bring this deal to a close soon by returning my $1,000 deposit.
Desired Settlement My $1000.00 good Faith Money
Business' Initial Response He will need to come to Honda with the credit card he used and I will refund credit his card back.
Complaint Made an appointment to have the dealership check out the shaking in my wheel. Was advised it was fixed after service completed. My **** ***** **** had been shaking while driving, so I called the Honda dealership to see if they would take a look at it as if I wasn't sure if I needed an alignment or if there was something else wrong. They checked it out,said it was the alignment, so completed the service and also told me that a serviceman test drove it to make sure everything was fine. I drive off the lot, and home and its still shaking. I call the dealership the next day and let them know of the issue. Less than 10 minutes later a lady calls me back to ask how my service was and I told her I'd just called and my truck was still shaking. She went ahead and scheduled an appointment for me as the previous person was just going to have someon call me back. I took my truck back in, also had her add an oil change to avoid making another trip. This time they tell me I need new tires and that will align my steering. That was my initial appointment, this is what should have been said before I paid $68 and now you want to offer me a price on tires. Someone test drove my car, said it was fine and now that I bring it back to complain no one wants to follow-up. In turn I pay almost $30 for an oil change I'm not sure happened because I have no sticker and my filter was DIRTY. Honda I'm very disappointed in your lack of service and your neglect to follow-up.
Desired Settlement Refund for services not repaired/completed.
Business' Initial Response ** **** brought vehicle in specifically for an alignment. She stated that she had a coupon for that service. During the service we completed an inspection and recommended tires to be replaced at that time. Customer declined. Customer came back 3 days later and said that she had a vibration with the vehicle at highway speeds. She ask to do an oil change at this visit also. We informed her again that she would need tires, that is the cause of the vibration. We made ** ****** aware of the tire issue on her intial visit to the dealership.
Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.) I advised that I thought it was a POSSIBLE and to let me know and yes there was vibration. The same VIBRATION that your service team said was fixed after test driving. The car went back and calls went unanswered, never again would I use there dearlership.
Business' Final Response The dealerships position remains unchanged.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater East Tennessee. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
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