Business ProfileforBrock Doors & Windows Ltd

Brock Windows and Doors has been THE worst customer experience I have had for anything in my home. ** *** ***** **** ******** ***** ** **** ***********  We placed an order for front and patio doors for our home in December 2023. Once they received our deposit, there was no follow up with any project coordinator as promised ONLY to ask for more money. I had to follow up from installer measurements, to timing of doors. They arrived and were installed mid March 2024. The back door had scratches and the front door did not have the lock I ordered OR have the design elements that came with the door. Their solution was to just wait for the supplier to contact me to have this corrected. AFTER a month of back and forth....all they have cared about is the last installment and suspended any customer service as a result. I have had NO CONTACT on when this will be corrected or any urgency from this company. **** *** ******* ** ******* ** ******** ***** * ******* *** *** ******** I am at their mercy to correct the mistakes they have made. Clearly their communication or the supplier made some errors and instead of owning that and expediting the issues, they are taking the approach that money comes first. As a customer I put my trust in them and expected to be looked after. This was not a cheap investment, so to receive cheap service is a horrible experience to be left with.