Business ProfileforBell Canada

I would like to file a formal complaint against MyBell-OneBill regarding a concerning incident that transpired in relation to my account. The issue revolves around misleading information provided by the MyBell-OneBill platform, which erroneously indicated that a payment had bounced. On February 2, January 26, and January 25, I made consecutive payments totaling $463.71 each using my American Express card. However, despite the payments being initiated promptly, the MyBell-OneBill system falsely reflected a bounced payment, causing unnecessary confusion and concern. Upon discovering this discrepancy, I took immediate action by making an additional payment to rectify the situation. To ensure the resolution of the matter, I made another payment promptly, even though the initial transactions should have sufficed. I am now reaching out to the Better Business Bureau (BBB) to bring attention to this issue and seek assistance in obtaining a refund for the duplicated payment made under misleading circumstances. I believe that this incident not only reflects a flaw in the MyBell-OneBill system but has also led to an unauthorized deduction from my account. I kindly request the BBB's intervention to investigate this matter thoroughly and facilitate the prompt return of the duplicated payment. * **** ******** ******** ************** ********* *********** ******** ****** *** ******** *** **** ********** Thank you for your attention to this matter, and I trust that the BBB will assist in resolving this issue in a fair and timely manner.