Business ProfileforTdot Performance

I ordered a ****** *** * hood deflector on February 3, 2024. My credit card was charged $106.56. The product was delivered on February 7, 2024. Upon inspecting the product, I found that it was very flimsy and only fastened to the hood with two faced adhesive tape. There were no clips or brackets to hold the deflector solidly in place. I immediately notified TDOT that the product was not acceptable and requested a refund. I was sent an RMA number for a return but was told I had to pay the return shipping at a shipper of my choice. I went to a *** depot to see about returning the product and was told the cost to ship to Mississauga ON was $102. TDOT said that once the deflector was returned, they would issue a refund less the $13.20 for shipping costs. So basically I was losing money if I shipped it via ***. TDOT then said I could use their **** shipper for a cost of $52.30. Again this was not a fair response to my refund request. I would only get a refund of $40.75. I would be out of pocket $67.15. This is totally unacceptable from a customer service standpoint.