Business ProfileforTA Appliance Inc

Dec 2 2023 I purchased several appliances at TA in Kitchener. One was a ******* Induction Cooktop. The sales rep advised us that this cooktop was the best in the market and it was extremely faster than any other cooktop. After having the product for a few months I called for service because the unit was taking three times to cook. If I use three or more burners it slows down to less than 50% capacity. I was advised there is nothing they can do to help me as this is how it works. I called again at a later time complaining about the something and they told me if they came out they would charge me (I have extended warranty) if they didn't find anything wrong with it. They had to come out to my house to look at the fridge so the technician once again said nothing is wrong with the cooktop. I've been struggling to use this unit for the time I've had it so I decided that I must complain again. This time I'm being told that this cooktop does NOT function at full capacity and you cannot use all 5 burners at once. To obtain full capacity you must only use max 3 burners and it must follow a diagram found on pg 25 of the owners manual. If I use the full 5 burners it takes me two to three times longer to cook. I explained my situation to their customer services and they said they can't help. I advised that this is not what I was sold. I was sold a powerful cooktop. They told me to go to the manufacturer who advised me this is how the unit operates. I then decided to go in in person to get some more info. Yesterday Dec 21 I went in and approached another sales person and asked about the exact same unit as if I was interested in purchasing. I specifically asked do all 5 burners work at full capacity at once and she told me yes they do. Needless to say I advised her of my situation and she indicated that the manufactures sales reps have miss informated TA sales reps. I asked to have a manager review my situation and they refuse to help me.