Business ProfileforGoemans Appliances

Purchased Appliances Invoice #********** on July 23rd 2022 with Delivery on May 24 2023 The ********** Fridge was delivered with a faulty Water Dispenser and Scratches. This was a new home construction which I did not take possession of until the first week of July. July 6th 2023 Goemans was first notified of the faulty water dispenser July 8th 2023 Goemans Offered a 10% compensation for the scratches which I accepted, however never received, was told to expect an email. Have still not received to this day July 11th 2023 I was contacted by *** ********** to schedule an appointment for July 13th July 13th - Servicer was a no show and did not respond to phone calls. Advised they had ordered parts (no service call) Sept 8th - servicer came to install, told they ordered the wrong part. and to wait for correct parts Oct. 19th Goemans Advised they would replace the entire fridge but charge me $508.50 for installation of the new unit. I declined and instead said I would take the unit if they would compensate me instead. December Goemans Declined compensation instead would cover installation cost. I gave up and said fine to replace the fridge but only if they can do it on the same day ** * ****** ** ******* * ****** *** ** ******** ****** ** ***** They Agreed January 5th 2024 - old fridge disconnected and removed - Delivery team too all hardware and waterline kit January 10th, new fridge arrived January 12th - installers attempted to install, could not due to missing parts, Goemans opened new ticket to resolve January 12th - Feb 21sth Sporadic communication from Goemans due to an employee "Emergency Leave" and attempts to identify an installer were unsuccessful Feb 21st - Escalated, told manager would call back in 2-3 days, no call received Feb 26th - escalated again, told manager will call back, still no call I have been without a fridge for almost 8 weeks after 7 months of waiting. At this point would request 50% refund and I will find my own installer.