Business ProfileforCulligan of Greater Kansas City

We have tried Culligan Water, house water softener system and RO system. Nothing but problems, headaches and stress since. We would have to call to remind for salt refills. Every 3 to 4 months they would say we were past due, their billing runs every 28 days, but their statements say 30 days. We argued over *****'s payment and arguing over ****'s payment. I called our Bank for online bill pay support and they reviewed and agreed with me. Our Bank mailed paper copies of our payments. A week later the texts, emails and phone calls began again saying that now we're 45 days past due. Used to be a reputable company, but now I get a nasty taste in my mouth. By claiming to bill every 28 days, they can receive 13 payments in a 12 month calendar year. That is Skiming and Illegal. We are disabled senior citizens. We would never agree to to that. Even our Bank has talked to their customer service, but like every time we have called before, they hang up on us. Long story short, it's salt delivery time, so reschedule for full removal and end system and end contract per customer. Not trustworthy people behind the name I grew up with.

Account has been cleared up of all billing issues.  Extended one year of complimentary rent to customer for her inconvenience.  The client was happy with that resolution.  Two members of the Culligan team will be visiting the customers home this week to review her system and complete the brine tank fill.