Business ProfileforPicture Hills Pet Hospital , PC
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 6519 N Cosby Ave, Kansas City, MO 64151-2380
- BBB File Opened:
- 1/23/2013
- Years in Business:
- 35
- Business Started:
- 1/1/1989
- Date of New Ownership:
- 1/1/2016
- Business Management
- Dr. Sarah K. Sims DVM, President
- Contact Information
Principal
- Dr. Sarah K. Sims DVM, President
- Beth Olsen, Practice Manager
Customer Contact
- Beth Olsen, Practice Manager
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have attached a letter stating all issues with picture hills pet hospital. I have also started a formal complaint with the Veterinary Board.
see attached for full details
summary:
that I was also charged $95 for an urgent care appointment
but they had many openings and I didn't demand same day. She said they changed
prices recently and that any appointment that is same day is considered an
urgent care exam and sorry that it wasn’t conveyed to me. I said I've paid for
these services more than once and they should have told to me. There were no signs
anywhere stating price changes or that same day appointments are considered an
urgent care visit. I said I have never been told that ever before in 3 years. I
mentioned that since I bought lots of ** ** food I thought that's why my bill
was higher. She said she would talk to doctor about my dog not improving but it
wouldn't be until the next day as there wasn't a doctor in that day and that
she would pass the charges issue on to **** the office manager. Then Wednesday
May 4th I was told I could pick up some meds to increase his appetite and metronidazole to help with stool. I picked it up no
question. My dog got better.
Then may 20 I realized no one
has called me regarding charges, so I used their text system to reach out on May
20th.
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