Business ProfileforHelzberg Diamonds Shops, Inc.

I purchased an opal ring for $1000 the week before Christmas as a gift/engagement ring for my fiancé. The stone was a beautiful blue hue opal with tons of brilliance. My fiancé works in surgery so with scrubbing ect she cannot wear a ring to work so the ring was only worn on weekends. Six weeks after purchasing the ring there were two prong loose and the opal was moving around. We took it to be repaired. After receiving the ring back two weeks later barely being worn the opal began to loose its blue hue. We both returned to the store and were offered either replacement or exchange. While looking at rings as a replacement the older sales woman on staff belittled my fiancé and told here “she was wrong and opals never loose there color, I should know I’m the one who is a licensed gemologist here” at that point my fiancé left the store. We contacted corporate multiple times never receding a return call as promised as well as calling the manager ***** who also never returned calls as promised. I ask them to replace the ring and 14 days later I get a text with a picture attached below that our ring was in. The ring looked nothing like the original in color so I refused the exchange. At this point helzburg has nothing to offer, my fiancé hates the ring now because of the terrible experience received and now instead of looking at it thinking of our engagement she is just reminded of a terrible experience and being talked down to by a ignorant sales person. I simply would like to return the ring as helzburg is no longer a option, anything from there store is going to remind my fiancé of a terrible customer experience and not of our engagement.