Business ProfileforUMB Financial Corporation

My company without any notification rolled our health savings account funds from our previous provider to UMB bank, presumably to save money. UMB bank's site is notoriously difficult to log into. I just had a new problem with it for like the every-ith time and the women told me that going to the UMB site and selecting to sign into my HSA account took me to the wrong website. I have to go to a different UMB HSA website. Sounds like a scam, right? Well, it is. My previous HSA account providers have taken $0 in fees. UMB takes fees every single month, plus there are other fees on my account for reasons they can't identify, and - most disturbingly - a recurring fee for receiving my account statement on paper. Not only did I never request an account statement on paper, but the first time I saw this phony fee, I immediately logged in (well, my attempt to log in was immediate, in reality it took quite some time) and selected to receive electronic communications only. Several months later, I noticed I was still receiving paper statements and still being charged for them. Once again, I updated my setting with UMB so I would not receive paper. Once again, they illegally ignored my selection and continued to send paper and charge me for it. What an awful and dishonest company. I hate that my company chose them as our provider. It makes me feel our benefits are super low-grade. Amusingly, the only reason I'm thinking of this today is that I'm trying to move my money OUT of this account for like the 5th time. I don't want to do business with this company, but I have little time in the day to weave through their bureaucracy. I already updated my benefits so I will not be using an HSA at all anymore - sure, healthcare savings are nice, but so is working with a company you trust. I'll be transferring my funds to Fidelity. I'm hoping Fidelity can handle it without me having to communicate or log in at UMB ever again. BBB: Have them return the money they stole from me.