Current Alerts For This Business
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 601 W 103rd St, Kansas City, MO 64114-4504
- BBB File Opened:
- 10/14/1987
- Years in Business:
- 37
- Business Started:
- 10/27/1986
- Business Started Locally:
- 10/27/1986
- Business Incorporated:
- 9/2/1986
- Accredited Since:
- 1/19/2005
- Type of Entity:
- Corporation
- Alternate Business Name
- Molle Automotive of Kansas City, Inc.
- Molle Scion
- Molle Toyota of Kansas City
- Business Management
- Mr. Frank Molle, President
- Ms. Anna Molle-Stasi, General Manager
- Ms. Cindy Taylor, Controller
- Contact Information
Principal
- Mr. Frank Molle, President
Customer Contact
- Ms. Cindy Taylor, Controller
- Ms. Laurie Perkins, Officer Manager
- Additional Contact Information
Fax Numbers
- (816) 941-0958Primary Fax
Phone Numbers
- (816) 508-1210Other Phone
- (816) 941-0958
Customer Complaints
7 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
James G
12/01/2023
Molle Toyota Inc Response
12/06/2023
Customer was informed of the key fob situation when the vehicle was purchased (as there is a publication released on the second key delivery program from Toyota 23t101, on June 15, 2023). Service Department has seen customer only 1 time (8/29/23) for lights regarding pre collision issue on dash, we determined that the stickers on the front windshield was the cause for the lights. No other service records on file with customer.
More on the Second Key Delivery Program: This is a Toyota publication, NOT Molle Toyota. The reasoning for the program is, a global semiconductor shortage impacting certain microchips - certain vehicles were delivered with one (1) Smart Key and a second mechanical key. The program is launched in phases due to parts availability. Only vehicles in the currently launched phase(s) will be searchable. There have been approximately 394,000 vehicles covered by this second key delivery program. Owner letter mailing dates were published as follows: Phase 1 - July 2023, Phase 2 - September 2023, Phase 3 - October 2023, and Phase 4 December 2023. These were all Customer Mailing, only. In this customers particular case, his vehicle fell in the Production Period that was going to be classified under Phase 4 mailing period, which would take place in December 2023, per Toyota Motor North America, referencing Second Key Delivery Program 23TJ01. Again, this issuance has been based upon production date of the vehicles & model / years.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.