BBB Business Review

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This business is not BBB accredited.

Silpada Designs, Inc.

Phone: (913) 851-7757 Fax: (913) 402-6180 View Additional Phone Numbers 11550 Renner Blvd, Lenexa, KS 66219 View Additional Email Addresses ! There is an alert on Silpada Designs, Inc. !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Silpada Designs, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 07, 2000 Business started: 01/01/1997 in KS Business started locally: 01/01/1997 Business under new ownership as of: 06/13/2013 Business incorporated 06/13/2013 in KS
Type of Entity


Business Management
Mr. Jerry Kelly, CEO Mr. Tom Kelly, President Dana Mehrer, General Counsel
Contact Information
Principal: Mr. Jerry Kelly, CEO
Principal: Mr. Tom Kelly, President
Customer Contact: Dana Mehrer, General Counsel
Business Category


Refund and Exchange Policy
Per Silpada Designs as of August 1, 2016, here is what customers need to know about returns:

Beginning August 1, 2016:

Former Silpada Representatives will not be able to process returns on behalf of Customers. Customers must initiate returns.
Silpada will accept returns for refund only. This means that any return that is received August 1 or later will be eligible for a refund only.
Items returned within 60 days of product shipment, accompanied by a proof-of-purchase, and in new condition are eligible for a refund only.
Items returned more than 60 days after product shipment, accompanied by a proof-of-purchase, and returned for manufacturers defect are eligible for a refund. A manufacturer's defect is a flaw or quality issue that occurred during the manufacturing of the product. These may include non-working clasps, chipped stones, or broken posts, wires or hinges.
Returns must have an order number which will serve as the proof of purchase and cannot be processed without the order number. Returns without an order number will not be processed and will be returned to sender.
Customer is responsible for shipping the product back to Silpada and will need to incur any upfront shipping costs.
Once the return is processed, Silpada will refund the customer for the purchase amount plus $6 for shipping costs
For any other returns, please contact Customer Care at

Address returns to:
Silpada Designs, Inc.
11550 Renner Blvd.
Lenexa, KS 66219

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.