Business ProfileforAuto Now

I purchased a 2017 Chevy Impala, In January of 2023. I also purchased the ******* auto insurance under the assumption that if anything was to happen to my vehicle I would be covered. June the car was involved in an accident. I spoke with my account manager and was advised to get my account current inorder to start the *** claim. This was done, it’s been almost a full month and I have been under the assumption my car was in a shop being fixed. I tracked my car and it is sitting at an auction and has been for weeks. The only communication I have received is In regards to a payment. That I advised would be late, due to paying almost 1000 dollars to get it current to even start the ***. Which I was told would be set on a payment plan . Then to be called days later saying the bank wouldn’t accept it. Okay that’s fine. Now a month later to the day they still have no notes on my cars status, I am without a vehicle. And still have to make my payment and keep it current to complete this *** that was never started in the first place because my car is sitting at a car auction . I was told that if it wasn’t fixed able my car would be paid off and I would have the choice to get a different vehicle . I haven’t received any communication and it’s sitting in an auction, which means they have already made the decision not to fix my vehicle. Keep in mind my belongs are still in the car. And was never notified of where it was located or where they are in the process. Now I still have a car loan and no car and can’t get another car until this loan is settled. The whole reason of purchasing there insurance was to be covered in the event of things like this happening. Only to be out of money and no car and no explanation.