Business ProfileforState Line Nissan, Inc.

Im completely done with this dealership and will NEVER return!!! I purchased a 2016 Nissan Rogue and I had noticed the bumper was coming apart. I asked my salesman if the car had any reported accidents and he stated no. I wasnt going to purchase the car until he told me his manager stated they would fix the bumper. I DID NOT ask for it to be fixed. It was offered. The first fix I didnt notice a difference. The second fix it LOOKED fixed but barely. I started noticing some months ago that the bumper started falling apart again. Im assuming that they did a quick and easy ********** me off the lot. I wrote a review and they offered to make it right by getting me into a new car or fixing my car if I removed the review. I told them what I wanted if I got a new car. I dont want to pay more than what Im paying now and I want a new SUV, not used. If they couldnt do that they shouldve never wasted my time. They tried to get me into a $600+ car payment and ran my credit for nothing. So I told them to just fix my car. The car was the same after they so called themselves fixing it again. At that point I just walked away. Dont offer to fix things youre not going to fix correctly!!! They gave me a loaner and during the time of me having the loaner while they fixed my car a pothole popped the tire of the loaner that ***** refuses to fix. So I told them I would just pay for the tire. They quoted me $333. The manager stated if I removed the review they would charge $200. It seems like they were only worried about the review more than really helping me. I went ahead and removed the review because I was tired of dealing with it until I just noticed literally a few days after they so called themselves fixing it again the bumper is falling down more. Dont offer to fix things just to get people to drive off the lot.

*******, our records indicate you purchased this vehicle from ** in 2020.  In 2022 we sent the vehicle to have adjustments made with ******** Collision.  At that time there was additional damage to the bumper and front end that were not present at time of sale.  I apologize for your frustration.  Should you wish to have ******** Collision reinspect the adjustments made in 2022, we will stand behind those adjustments assuming your current concern is directly related and no further damage exists.