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Find a Location

Reed Buick GMC, Inc. has 1 locations, listed below.

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    Business ProfileforReed Buick GMC, Inc.

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9550 NW Prairie View Rd, Kansas City, MO 64153-1816
    BBB File Opened:
    11/13/1989
    Years in Business:
    35
    Business Started:
    7/1/1989
    Business Started Locally:
    7/1/1989
    Business Management
    • Randall C Reed, President
    Contact Information

    Principal

    • Randall C Reed, President

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Anthony S.

    1 star

    08/03/2024

    These guys embody the typical used car stereotype........stay clear. We purchased a used 2016 Toyota Camry Hybrid XLE from Reed in late December 2023. I discovered two significant issues with the car after driving it off the lot. The first being that we could only fill the fuel tank at approximately 1/2 speed or the pump would shut off and the 2nd being that the fuel mileage was very low vs what Toyota advertises and vs what I experienced on my 2015 Toyota Camry Hybrid. I did some troubleshooting on my own and communicated with Reed regarding the issues and they did nothing about either issue. They essentially ignored me. I had to resolve the issues on my own at a cost of approximately $2,000. Also, they play the typical game of adding on extra costs during the sales process such as Nitrogen filled tires. You can take your chances with a private sale and get similar results. You can expect the typical domestic used car experience with these guys. They add no value. Fred Anthony was my salesman. I don't remember the used sales manager. Behavior like this starts at the top so don't expect anything different today.

    Reed Buick GMC, Inc. Response

    08/05/2024

    Mr. S*****, We appreciate your feedback and regret to hear of your experience. We would like an opportunity to learn more about the situation in an attempt to improve our customer experience. Please reach out to us at 816-436-6300 at your earliest convenience. Thank you, Marshall B******* General Manager

    Local BBB

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