Business ProfileforC Ewert Plumbing & Heating Inc

Service Date: 11/22/ 20**. Job #******. Invoice #**-2432 This business gave my husband and I the worst customer service experience we've had!I called the office the following Monday after our service and inquired about travel fee the plumber mentioned and the office manager, ***, stated the travel fee was included in the hourly rate (which turned out not to be true. It was in addition to the service fees) however she could not tell me what my total was because the plumber had not yet dropped off our ticket for the services.Weeks later, we receive a bill in the mail that was about $120 more than what we were expecting. I called the office to ask for clarity and *** answered the phone. She asked me if my name was on the invoice, I answered No. The bill is in my husbands name, she then replied O, whats your husbands name, *****? I said excuse me, and why would assume thats my husband name? she refused to answer and kept yelling well, whats his name then? My husbands name is ******! Where she pulled ****** from, I'm not sure but I felt all the discrimination and racism from her. At this point she transferred me to *** (office manager) I explain to *** what my frustrations were and the racial disrespect *** displayed and *** said to me Im not going to discuss that with you, its not even worth me talking about. I tried to respond to her but could not complete a statement because she continued to over talk, yelling thats not worth me talking about! I have never felt so disrespected by a company I paid hundreds of dollars to for a service. My husband then called to speak with the owner (Mr. ***** about the situation. Skip was worst then his office workers. He told my husband that he refused to speak with him about a conversation that neither one of them witnessed. He ended the conversation by threating my husband with the statement Well see you in court. Given our bill is paid in full, Im not sure what court would be for.