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BBB Accredited Business since 12/01/1948

Principal Financial Group (Headquarters)

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Phone: (515) 247-5111Fax: (515) 248-8617View Additional Phone Numbers711 High Street, Des MoinesIA 50392-0001 Send email to Principal Financial Group

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BBB Accreditation

A BBB Accredited Business since 12/01/1948

BBB has determined that Principal Financial Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Principal Financial Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 53 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

53 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues11
Delivery Issues3
Problems with Product / Service38
Guarantee / Warranty Issues0
Total Closed Complaints 53

Additional Information


The BBB has received notice of a sweepstakes scam involving the illegal use of the Principal Financial Group logo and Principal Life Insurance Company name and address as the issuer of fraudulent checks.

BBB file opened: 01/01/1948Business started: 07/01/1879
Type of Entity


Incorporated: July 1968, IA

Contact Information
Customer Contact: Randy Johnson (Government Relations)
Business Category

Insurance Companies, Mutual Funds, Investment Securities, Retirement Planning Service, Insurance - Life, Insurance - Health, Mortgage Brokers

Products & Services

This company offers a wide variety of products and services: life insurance, health insurance, banking, investment opportunities, residential mortgages, and group benefits.

Alternate Business Names
Principal Bank, Princorp
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