BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 12/01/1948

Principal Financial Group (Headquarters)

Find a Location

Phone: (515) 247-5111Fax: (515) 248-8617View Additional Phone Numbers711 High Street, Des MoinesIA 50392-0001 Send email to Principal Financial Group

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 12/01/1948

BBB has determined that Principal Financial Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Principal Financial Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 53 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

53 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues11
Delivery Issues3
Problems with Product / Service38
Guarantee / Warranty Issues0
Total Closed Complaints 53

Additional Information

top

The BBB has received notice of a sweepstakes scam involving the illegal use of the Principal Financial Group logo and Principal Life Insurance Company name and address as the issuer of fraudulent checks.

BBB file opened: 01/01/1948Business started: 07/01/1879
Type of Entity

Corporation

Incorporated: July 1968, IA

Contact Information
Customer Contact: Randy Johnson (Government Relations)
Business Category

Insurance Companies, Mutual Funds, Investment Securities, Retirement Planning Service, Insurance - Life, Insurance - Health, Mortgage Brokers

Products & Services

This company offers a wide variety of products and services: life insurance, health insurance, banking, investment opportunities, residential mortgages, and group benefits.

Alternate Business Names
Principal Bank, Princorp
Industry Tips
Choosing Insurance
Automobile Insurance
BBBTips on Saving and Investing
Investor Alert! Beware of Companies Offering Quick Riches Selling Precious Metals and Other Commodities
Beware of Predatory Practices in Home Mortgage Lending
Discount Cards are not Health Insurance!
Faith-Based Investment Scams on the Rise
Fraudulent Health Insurance a Growing Problem
Home Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Mortgage Choices
Scam Artists Even Target the Bereaved
To Rent or Buy - Which is Right for You
Travel Insurance - Is it Necessary?
When Investing Protect Your Money: Check out Brokers and Advisers
Will Your Auto Insurance Weather the Storm?
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.