BBB Accredited Business since 12/01/1948
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 12/01/1948
BBB has determined that Principal Financial Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Principal Financial Group's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 54 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||9|
|Problems with Product / Service||42|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||54|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Principal Financial Group
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
The BBB has received notice of a sweepstakes scam involving the illegal use of the Principal Financial Group logo and Principal Life Insurance Company name and address as the issuer of fraudulent checks.
Type of Entity
Incorporated: July 1968, IA
Contact InformationCustomer Contact: Randy Johnson (Government Relations) Wayne Ellis (AVP Sourcing/Supplier Mgmt)
Insurance Companies, Mutual Funds, Investment Securities, Retirement Planning Service, Insurance - Life, Insurance - Health, Mortgage Brokers
Products & Services
This company offers a wide variety of products and services: life insurance, health insurance, banking, investment opportunities, residential mortgages, and group benefits.
Alternate Business NamesPrincipal Bank, Princorp
Industry TipsChoosing Insurance
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview