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          Find a Location

          Principal Financial Group has 48 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfilePrincipal Financial Group

            Life Insurance
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            The BBB has received notice of a sweepstakes scam involving the illegal use of the Principal Financial Group logo and Principal Life Insurance Company name and address as the issuer of fraudulent checks.

            Contact Information

            711 High Street

            Des Moines, IA 50392-0001

            Visit Website
            (515) 247-5111

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            Customer Reviews

            1.04/5

            Average of 197 Customer Reviews

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            Customer Complaints

            369 complaints closed in last 3 years

            115 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1948

            Years in Business: 145

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers a wide variety of products and services: life insurance, health insurance, banking, investment opportunities, residential mortgages, and group benefits.

            Business Details

            This is a multi-location business.

            Find a Location

            Principal Financial Group has 48 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              711 High Street, Des Moines, IA 50392-0001
              BBB File Opened:
              1/1/1948
              Years in Business:
              145
              Business Started:
              7/1/1879
              Business Incorporated:
              7/11/1968
              Accredited Since:
              12/1/1948
              Type of Entity:
              Corporation
              Alternate Business Name
              • Principal Life Insurance Co
              • Principal Bank
              • Principal Global Investors
              Business Management
              • Eva Sweet, Vice President-Corporate Relations
              • Daniel Houston, President/CEO
              Contact Information

              Principal

              • Daniel Houston, President/CEO
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to buy life insurance

              Customer Complaints

              369 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/03/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Short-term disability. I have been out for work over 6 weeks and they sent me a check for a grand total of $13.84. I had kidney surgery and I was told that our company had short-term disability through this company. You can leave messages make calls but they never return any calls.
              Read More
              Read 368 More Complaints

              Customer Reviews

              197 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              paula s

              08/29/2024

              Applied for a new home and was expecting to use my 401K. Sent in all paperwork. I have fax and email confirmation that they received 80+ pages. They stated they needed more information. Fair - sent in more. Then claimed yet again it maybe in an email they cannot see - try back in 3 days. Called back. Received. 2 days later, needed more documentation. Closing date approaching. Called again. They have everything. Unable to get everything done before closing. Tried to move closing date and would have lost the house. Used every ***** to put towards closing. Made us lose the house. Today, another email they are missing more information that had already been sent. Worst customer service, no follow though and they never paid out requested funds. Need to move out of Principal Financial as I do not believe they have the funding to accommodate a withdrawal.
              Read 196 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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              BBB Reports On

              BBB reports on known marketplace practices.

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