BBB Business Review

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BBB Accredited Business since

Herff Jones, LLC

Phone: (800) 837-4235 Fax: (317) 612-3589 View Additional Phone Numbers 4625 W 62nd Street, Indianapolis, IN 46268 http://www.herffjones.com


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Description

The main business of the company is the manufacturing and sales of scholastic recognition and motivation awards including class rings, graduation announcements and accessories, yearbooks, caps and gowns, diplomas, diploma frames, cheerleading uniforms and accessories and team sports apparel and equipment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Herff Jones, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Herff Jones, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 44 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 15
Guarantee/Warranty Issues 0
Problems with Product/Service 29
Total Closed Complaints 44

Additional Complaint Information

BBB found this company had an increased number of complaints regarding delivery issues and customer service issues. Specifically, consumers allege that the company has failed to deliver graduation products, i.e. announcements, invitations, in the stated delivery time on company website. Consumers also allege the company is difficult to reach. BBB contacted the business and the business has agreed to meet with BBB to voluntarily cooperate with BBB to eliminate the pattern of complaints. 

Representatives from the company, Herff Jones, met with BBB on June 16, 2016. The company has supplied BBB with information regarding the increase in complaints. The company's response was "Due to a consolidation of two manufacturing plants late last year, production of a small number of graduation announcements and diplomas experienced delays. Herff Jones worked as quickly and diligently as possible to deliver products to the affected customers. To ensure this was an isolated incident, Herff Jones developed and implemented a comprehensive manufacturing, staffing and equipment plan, and monitors this plan daily." 

Herff Jones is happy to address any questions or concerns. Please contact Herff Jones Customer Service Department at 800-837-4235 or visit https://www.herffjones.com/customer-service/.

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Herff Jones, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 25
Total Customer Reviews 25

Additional Information

BBB file opened: April 23, 1985 Business started: 01/19/1920 in IN
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Judy Eacret, Executive Administrative Assistant Mr. John Pitts, CFO Mr. Tom Tanton, President
Contact Information
Customer Contact: Ms. Judy Eacret, Executive Administrative Assistant
Business Category

MANUFACTURERS & PRODUCERS


Customer Review Rating plus BBB Rating Summary

Herff Jones, LLC has received 3.68 out of 5 stars based on 25 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.