If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
The main business of the company is the manufacturing and sales of scholastic recognition and motivation awards including class rings, graduation announcements and accessories, yearbooks, caps and gowns, diplomas, diploma frames, cheerleading uniforms and accessories and team sports apparel and equipment.
Request a Quote
A BBB Accredited Business since
BBB has determined that Herff Jones, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Herff Jones, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 44 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||29|
|Total Closed Complaints||44|
Additional Complaint Information
BBB found this company had an increased number of complaints regarding delivery issues and customer service issues. Specifically, consumers allege that the company has failed to deliver graduation products, i.e. announcements, invitations, in the stated delivery time on company website. Consumers also allege the company is difficult to reach. BBB contacted the business and the business has agreed to meet with BBB to voluntarily cooperate with BBB to eliminate the pattern of complaints.
Representatives from the company, Herff Jones, met with BBB on June 16, 2016. The company has supplied BBB with information regarding the increase in complaints. The company's response was "Due to a consolidation of two manufacturing plants late last year, production of a small number of graduation announcements and diplomas experienced delays. Herff Jones worked as quickly and diligently as possible to deliver products to the affected customers. To ensure this was an isolated incident, Herff Jones developed and implemented a comprehensive manufacturing, staffing and equipment plan, and monitors this plan daily."Herff Jones is happy to address any questions or concerns. Please contact Herff Jones Customer Service Department at 800-837-4235 or visit https://www.herffjones.com/customer-service/.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||25|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Judy Eacret, Executive Administrative Assistant Mr. John Pitts, CFO Mr. Tom Tanton, President
MANUFACTURERS & PRODUCERS
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview