Business ProfileforAspen Dental

Aspen Dental Account#: ************ context, I travel for work & chose Aspen Dental because of their vast ************** told me it would be easy to move my case between offices, if needed... I paid $3,995 & started my SureSmile "Motto" (Invisalign) case on 4/4/23 at the Aspen Dental in **************. I received my first 26 trays in April. On 10/17/23, I attended a follow-up appointment at Aspen Dental in *************. This appointment was to check on the progress of, & order refinement trays for, my "Motto" case. Aspen Greenwood performed all of the necessary procedures (digital *************** of progress). My teeth still needed some refinement, so they stated they would order the new refinement trays & have them shipped to the Aspen office in ************, which is closer to my home. So far, I have not received any updates. This situation is increasingly frustrating due to the fact that Aspen Greenwood VOLUNTEERED to ship the trays to ************. I told them I had no problem driving the 90 minutes back to Greenwood to pick up my new trays.These dental trays are supposed to be worn for one week at a time, but I am currently still wearing my tray for week 26 (which was the week of 10/2/23). I have contacted the ************* office on three separate occasions (11/3, 11/7, & 11/14). On 11/3, I never received a call back. On 11/7, ******* told me she would find the trays or the tracking info & get back to me right away. She never returned my call. On 11/14, *********** basically had the exact same conversation as we did on 11/7, and she has still not returned my call. I attempted to enlist the help of their ************ office on 11/15, but have not received any response from that office either.The "Motto" case alone cost $3,995, plus an additional $866.05 that I have paid for other services. It would be nice to get an update.Thank you in advance for any assistance.