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BBB Accredited Business sinceAdditional Locations
Phone: (888) 811-0727 2450 W 300 S, Columbus, IN 47201
BBB Business Reviews may not be reproduced for sales or promotional purposes.
We cater to DIY consumer and commercial markets and provide toll free technical assistance for all alarm systems and security equipment we sell. We also offer 24 hour alarm monitoring services.
A BBB Accredited Business since
BBB has determined that AlarmSystemStore.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AlarmSystemStore.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Andy Bowman, President
Burglar Alarm Systems - Dealers, Monitoring & Service SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS
Products & Services
AlarmSystemStore.com sells the following brand(s): 2Gig, 2Gig Technologies, DSC, DSC, Fire-Lite, Honeywell, Honeywell Security, Interlogix, Interlogix, iSmartAlarm, Silent Knight
AlarmSystemStore.com offers the following product(s): access control, access control, alarm systems, alarm systems, fire alarms, fire alarms, medical alarms, security cameras, security cameras, Z-Wave Home Automation
Method(s) of PaymentVisa, Mastercard, American Express, Discover and Paypal.
Refund and Exchange Policy
Protech Systems offers a 45 day return policy for most all products on our website with the exception of consumable products such as wire, batteries, food items, and pepper sprays. Additionally special order items and Pre programmed systems are not returnable for refund. Alarm monitoring service is refundable providing that the service has not been activated. GSM and other alarm communication equipment is returnable for a refund under this policy providing it has NOT been activated also. Activated GSM and other communication products are NOT returnable for refund. Any items prohibited for refund are generally returnable for exchange if defective and under warranty.
We do not charge any restocking fees whatsoever providing the following conditions are met:
1. You must obtain an RMA number from us via email (firstname.lastname@example.org or phone, 888-811-0727).
2. Your RMA number must be clearly marked on the outside of the shipping package.
3. Product (s) being returned must be packed securely in a separate shipping box. You cannot simply affix shipping labels / postage or write directly on the product package box itself and ship it in that manner.
4. Product must be received at our warehouse location within 45 days of the order date.
5. Products being returned must be in new and resale condition, including the product's packaging and any manuals and documentation included with the product. Any product returned appearing used, improperly packaged, with items missing, without the complete documentation materials or any of these documents being marked or tattered will either be refused for return or incur a 25% restocking fee. Customer will be responsible for any reshipping fees for any item(s) that are refused for return.
Please note that shipping charges are not refundable. If the item was shipped to you using "Free Shipping", then the original shipping cost to send the package will be deducted from your refund. Also be advised that all costs associated with returning a product are the sole responsibility of the purchaser regardless of the reason for the return.
Alternate Business NamesProtech Systems Secure Systems Plus, L L C
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview