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BBB Accredited Business since


Additional Locations

Phone: (888) 811-0727 2450 W 300 S, Columbus, IN 47201 http://www.alarmsystemstore.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We cater to DIY consumer and commercial markets and provide toll free technical assistance for all alarm systems and security equipment we sell. We also offer 24 hour alarm monitoring services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AlarmSystemStore.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on AlarmSystemStore.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: October 06, 2005 Business started: 11/01/1997 in IN Business incorporated 11/26/1997 in IN
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Andy Bowman, President
Contact Information
Principal: Mr. Andy Bowman, President
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS

Products & Services

AlarmSystemStore.com sells the following brand(s): 2Gig, 2Gig Technologies, DSC, DSC, Fire-Lite, Honeywell, Honeywell Security, Interlogix, Interlogix, iSmartAlarm, Silent Knight

AlarmSystemStore.com offers the following product(s): access control, access control, alarm systems, alarm systems, fire alarms, fire alarms, medical alarms, security cameras, security cameras, Z-Wave Home Automation

Method(s) of Payment
Visa, Mastercard, American Express, Discover and Paypal.
Refund and Exchange Policy

Protech Systems offers a 45 day return policy for most all products on our website with the exception of consumable products such as wire, batteries, food items, and pepper sprays. Additionally special order items and Pre programmed systems are not returnable for refund. Alarm monitoring service is refundable providing that the service has not been activated. GSM and other alarm communication equipment is returnable for a refund under this policy providing it has NOT been activated also. Activated GSM and other communication products are NOT returnable for refund. Any items prohibited for refund are generally returnable for exchange if defective and under warranty.

We do not charge any restocking fees whatsoever providing the following conditions are met:

1. You must obtain an RMA number from us via email (alarms@alarmsystemstore.com or phone, 888-811-0727).

2. Your RMA number must be clearly marked on the outside of the shipping package.

3. Product (s) being returned must be packed securely in a separate shipping box. You cannot simply affix shipping labels / postage or write directly on the product package box itself and ship it in that manner.

4. Product must be received at our warehouse location within 45 days of the order date.

5.  Products being returned must be in new and resale condition, including the product's packaging and any manuals and documentation included with the product.  Any product returned appearing used, improperly packaged, with items missing, without the complete documentation materials or any of these documents being marked or tattered will either be refused for return or incur a 25% restocking fee.  Customer will be responsible for any reshipping fees for any item(s) that are refused for return.

Please note that shipping charges are not refundable. If the item was shipped to you using "Free Shipping", then the original shipping cost to send the package will be deducted from your refund. Also be advised that all costs associated with returning a product are the sole responsibility of the purchaser regardless of the reason for the return.

Alternate Business Names
Protech Systems Secure Systems Plus, LLC

Customer Review Rating plus BBB Rating Summary

AlarmSystemStore.com has received 4.67 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.