Business ProfileforMeineke Car Care Center

On or about June 28th of 2023 my check engine light came on in my 2015 ******* Navigator. I had the code read at AutoZone, and it came back as spark plugs, and coil pack issue. Took my vehicle to the Greenwood location. They called me the next day and said it was only the spark plugs, and I told them to do the work ($648.00). Picked the vehicle up on Friday June 30th. Pulled out, and two minutes later the check engine light came back on, and I went right back. They said when they do the fuel injector cleaning, it sometimes messes with the sensors. Cleared the code and told me if it comes back on to bring it back Monday. The code came back on the next day, and I brought it back that Monday. They told me I needed a new catalytic converter and muffler to fix the problem. Told them to go ahead and do the work ($1,157.68). After a snafu with them running out of welding wire, I pick the vehicle up on July 8th. The result was unsatisfactory. The truck ran WORSE and was chugging to get up to speed with no power. I brought the truck back on July 10th and said they needed to fix it. They took it to their "master mechanic", and I received a VM July 26 saying they got it "to go 60 mph" which apparently is the new standard for fixing a car. Arranged to pick up the truck and they called and said it wasn't ready. When I finally picked up the truck, it still ran terribly, and it sounded like it had an exhaust leak. By this point, they had my vehicle for over a month, and I just wanted to be done. Since the check engine light came back on shortly after picking it up again (and the code was the same as before), I took it to another shop. They had the truck for an hour before determining at least 2 of the spark plugs were cracked (meaning when they were installed, they were over torqued and cracked the porcelain). Told them to go ahead, and they discovered 4 of the 6 plugs were cracked. Picked it up and ran like a top. I go back to this location and ask for my money back. No dice.