Business ProfileforRenewing Management, Inc.

While apartment hunting, I wanted to see a unit to which on the website said it was coming available in a few days. I asked to see it and the leasing manager informed me that it already had a hold on it and it was unavailable. I then felt coerced by this leasing agent to put down a $200 deposit ($206.95 after fees) just to be able to SEE a unit because they "went quickly".The leasing manager then proceeded to tell me they had another one coming up but I should put a deposit down so I didn't miss out. Feeling pressured, I submitted the money after filling out the application on my phone - unaware that I only had 72 hours to send a "written response" requesting my money back. The leasing manager didnt make this known to me and she waited until after I submitted the money to inform me then that I couldn't see it right away -- but she would "keep in touch" and let me know.I called regularly for news and finally - after the 72 hours were passed and the money was safely in their pocket -- suddenly I was able to see this unit.My dispute with this company is in regard to their poor ethical practices and how they hide behind their policies and use small print to get away with keeping money from potential tenants then ask that we give them another $200 to see another unit if it's past a week.I did not include it but I have the bank statement from when they pulled the money then waited well over ********************** so I could see the unit. I have also sent the emails with further details between me and the dismissive regional manager.Thank you for taking the time to read this dispute. While I can normally respect policy - it's unethical for them to get away with this - it's pocketing free money to fund their business while potential tenants suffer if their units aren't ready or aren't up to expectation. $200 is a lot of money to some people, especially in this economy and I would hate to see anyone else cheated or treated this way.