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Business ProfileforEastgate Chrysler JEEP Dodge Ram
New Car Dealers
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Business Details
- Location of This Business
- 500 N Shadeland Avenue, Indianapolis, IN 46219
- BBB File Opened:
- 3/24/2008
- Years in Business:
- 49
- Business Started:
- 1/21/1975
- Business Incorporated:
- 1/27/1975
- Accredited Since:
- 1/19/1977
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 58
- Alternate Business Name
- Eastgate Auto, Inc.
- Related Businesses
- Business Management
- Ms. Theresa Kraft, President
- Ms. Kathleen Stegmann, Vice President
- Contact Information
Principal
- Ms. Theresa Kraft, President
Customer Contact
- Ms. Theresa Kraft, President
- Additional Contact Information
Phone Numbers
- (800) 351-9361Other Phone
- (800) 351-9361
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to the dealership for an oil change. I started to smell rubber not thinking it was coming from my vehicle. I noticed oil was bubbling up all around where the oil filter sits. I took the car back and said my oils leaking. They came back stating my oil cooler had a crack in it. I stated I didn't have any oil leaks prior to the oil change. I immediately asked for the Service Manager. I advised him of the situation he took the car back. He said the mechanic didn't do something and asked the mechanic if he saw a crack? He said the mechanic replied no, there was no crack. The mechanic TOLD ME THERE WAS A CRACK. I wrote that on the top of the invoice "the oil cooler had a crack" to remember what it was called. They flushed the oil off the engine and something & changed the filter. It seem to be fine, the more I drove it started to leak again. I rarely drive so the engine wasn't getting hot enough for the oil to start leaking. I took it back the Service Manager said it was the gasket. If there was no crack in the cooler and oil was leaking from the gasket. They should have saw oil on the engine from a leak, prior to the oil change, but I got the all green, because there was no leak. If it was leaking from the gasket he should have told me that when he flushed the oil out to see what he had done fixed the problem. I advised him my car was not leaking oil prior to the oil change. The mechanic gave me the all green. He did not state there were any type of oil leaks. The Service Manager offered to fix it for $1020. then he took it down to $630. but the paperwork shows $955.19, and he said I didn't have to come back to change the oil cooler until my next oil change which is **** miles later. With two prices listed I may have issues with the price for repair. This will all so make my engine dirty and could lock up my engine if I didn't know to check the oil which they didn't advise me to do. I'm requesting to have them replace the oil cooler on my vehicle.Alta,
Read MoreCustomer Reviews
3 Customer Reviews
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Most Recent Customer Review
DEBRA C
1 star
08/13/2022
Took my truck here because my regular mechanic could not figure out what was wrong with it, Eastgate had it a whole day and could not figure it out called and said they would have to do some reference called me next day said I needed a cat.converter $ ******* and couple of oxygen sensors total **** $2331.27 told them to go ahead and fix it called me said truck was ready but still needed a muffler it was clogged too so it was still running a liitle rough but it would be good after I got muffler replaced I decided to take somewhere else to get muffler so it would be cheaper picked my truck up did not even make it out of parking lot it died 3 times so left it there they replaced spring valve and gasket on cylinder head $324.87. Picked truck up went straight to muffler shop guy said nothing wrong with muffler thank goodness he was honest could have been out more at Eastgate if they would have replaced it. Drove my truck a total of 4 days started doing same thing took it to my regular mechanic didn't want to trust Eastgate after told me needed a new muffler my mechanic had it a few months trying to figure it out he works alone so had to work on other vehicle to continue to make money he fixed it was ignition switch and he replace battery connectors cheap fix. Went back to Eastgate to see if they would compensate me mechanic said switch could not have been problem well it's running great now went home looked on internet said that could be problem took papers and showed them , took 3weeks for them tell me they would not do anything because I should have brought it back to them (so they could **** me off again) and it had been 4 months and my truck has almost ***** miles on it don't understand what mileage has to do with anything they didn't have a problem taking my money! No where on paper work does it say they tested cat. I think they just guessed at it. When you write a review store manager response just so he seems like he is concerned he does nothing!!
Eastgate Chrysler JEEP Dodge Ram Response
08/15/2022
*******************, I apologize for any inconvenience this has caused you. I do believe that you had this vehicle at another independent shop and that they could not fix it and advised you to bring it to us. The oxygen sensors were completely clogged on your vehicle, which in return clogged the catalytic converter. As soon as we removed the clogged O2 sensors off your vehicle, the truck started right up. Due to your vehicle having almost ******* miles, we also have to consider that with higher mileage, the likelihood of your vehicle having issues would increase. I sincerely apologize that you feel this way as previously stated. I would also say, if there was another issue with the vehicle and you had just spent that much money on it after you picked it up, why wouldn't you call and talk to either the service manager or myself and address the problem. I try to treat every customer as I would like to be treated or as a family member of mine, but those items needed to be addressed and fixed for your vehicle to run correctly. Like you said, the vehicle ran when you picked it up and ran for a couple days. Please feel free to reach out to me, so we can discuss this more if you would like.Thanks,*********************** General Manager Eastgate CDJR
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