Business ProfileforFinish Line

On 8/9/2024, I purchased sneakers for a total of $101.03. I received notification that the item shipped on 8/10/2024. On 8/17/2024, I called customer service as the FED EX shipping said the item was waiting on a label. The customer service agent said that he would mark the item as lost and would send me a replacement pair. I received notification the item shipped the next day, but again the item never went beyond the initial tracking information (awaiting label). I called on 8/19/2024 to see if something was wrong and the person said I would receive the item in two days. I called back on 8/22/2024 and once again was told they weren't sure where it was. At that point, I asked for the item to be cancelled and was told they would put the item as cancelled and I would receive my money back in 5 business days. I also asked to speak to a supervisor was told that they were busy and one would call in 24 hours. They never did. I called back on 8/28/2024 and was told that the lady on 8/22/2024 didn't properly cancel my order so she said she did it correctly and now I needed to wait another 5 days. I called again on 9/5/2024 finally was able to speak to **** a supervisor who told me that my cancellation request was cancelled because the store finally found the shoes and sent them to me. I told her I no longer wanted the shoes as I had cancelled back on 8/22 and after a lot of back and forth I was told that she would cancel them. The shoes arrived at my house and I emailed the supervisor to tell her to schedule a pickup. She said someone would contact me about that and no one has and it may affect my refund. I still have not received a refund.