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In Central Indiana

BBB Business Review

BBB Accredited Business since

Dreaming Tree Technology, Inc.

Phone: (317) 225-4117 View Additional Phone Numbers P O Box 1136, Noblesville, IN 46062 http://www.firewalls.com

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Description

Dreaming Tree Technology, Inc. provides Internet security solutions for small to enterprise business networks in the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dreaming Tree Technology, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Dreaming Tree Technology, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dreaming Tree Technology, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 07, 2008 Business started: 02/20/2001 in IN Business incorporated: 05/09/2001 in IN
Type of Entity

Corporation

Business Management
Mr. Brian Reed, President
Contact Information
Principal: Mr. Brian Reed, President
Related Businesses
Dreaming Tree Technology, Inc.
Business Category

INTERNET SERVICES

Products & Services

Dreaming Tree Technology, Inc. sells the following brand(s): Barracuda, Exinda, RSA, SonicWALL

Method(s) of Payment
Visa, MasterCard, Discover, American Express, PayPal, Google Checkout, Purchase Orders, and company checks.
Refund and Exchange Policy

» We offer a 30 day no-hassle, 100% money back return policy on selected items based on manufacturer return policies. For further information not listed, please contact us.

» To obtain a Return Merchandise Authorization (RMA) number please call us aat 866-403-5305 before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

» All equipment returned MUST: be 100 percent complete. They must contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

» Customer is responsible for shipping charges on returned items.

» We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

» If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for us to file a damage claim. Save the merchandise AND the original box and packing it arrived in, contact us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify us of damaged goods within the first 3 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

» DEFECTIVE merchandise must be returned to the manufacturer direct or any authorized service center in your area.

» Any discrepancies with what you ordered and what was received must be brought to our attention within 3 business days of you receiving the order.

License Return Policy:
Due to the nature of software, software license, and activation codes returns are strictly prohibited.

Wrong Product Ordered:
You are fully responsible for what you order. We cannot be held liable for products you purchase that do not work in your environment. We try to provide the latest information available to you but you should rely directly on the manufacturer's website for all of the details.   

Important Note:
If the terms and conditions stated on your purchase differ from those stated on our invoice, and you do not notify us of such within 15 days, it shall signify your acceptance of our original terms as stated on our invoice.

Pricing Disclaimer:
All pricing subject to change. For all prices, products and offers, we reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids welcome!

(Credit card charges are not submitted until time of shipment. No surcharge for credit cards.)

Alternate Business Names
Firewalls.com
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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