Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Indiana Farm Bureau Insurance Company has 142 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforIndiana Farm Bureau Insurance Company

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.38/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/19/1954

    Years in Business: 89

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Indiana Farm Bureau Insurance Company provides insurance and financial products. 

    Business Details

    This is a multi-location business.

    Find a Location

    Indiana Farm Bureau Insurance Company has 142 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      225 S East St, Indianapolis, IN 46202-4002
      BBB File Opened:
      10/17/1934
      Years in Business:
      89
      Business Started:
      10/17/1934
      Business Incorporated:
      10/17/1934
      Accredited Since:
      8/19/1954
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Farm Bureau Insurance Company
      • United Farm Family Mutual Insurance Company
      Business Management
      • Mr. Kevin Murphy, CEO
      • Ms. Suzanne Henderson, Director of Public Relations
      • Mr. Jeff McDonald, Senior Vice President
      Contact Information

      Principal

      • Mr. Kevin Murphy, CEO

      Customer Contact

      • Ms. Amy Kraft, Assistant
      Additional Contact Information

      Fax Numbers

      • (317) 882-6477
        Primary Fax

      Phone Numbers

      Customer Complaints

      21 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I started an insurance policy Jan of this year. I paid a premium to start my account via debit card. During this time I agreed to do automatic payments for the 5th of each month for ****************** My first automatic payment was Feb 6 for $184.04. I tried calling multiple times to ask why it was less than what I agreed on couldnt get through to my agent ***. **** nor her assistant. Not to mention for the first week I never had proof of car insurance and for the first month I wasnt even sure if my home was protected due to lack of communication and no documentation provided. My second automatic payment (3rd total payment) was Mar 5 for $281.16. At this point it was more reasonable so I didnt even bother calling. Well come week 2 of Mar I got an email stating they were going to be automatically pulling $435.58. I then decided there has been too much inconsistency and way too much lack of communication to pay that much so I scheduled to cancel the policy for Mar 31st. Started w/****. I have called G-field location multiple times and Indianapolis as they were the ones that cancelled my policy. I emailed ***. **** Mar 29th stating Im ENDING services. I then contacted corporate Mar 31 at 9:20am to confirm my policy was canceled and to make sure they werent going to pull money automatically. The lady said she took my info out of their automated system so there was no way. Well today Apr 5 I had $236.05 pulled from my account. Called ****** location they FINALLY got ahold of ***. **** and I talked to her she was unsure why I got money taken out as everything was closed. She requested that I gave her until the end of the ********* will call me back. Long back & forth story later she never called me back and I called corporate AGAIN. He informed me my stuff was NEVER pulled from the automated payments. However, it was canceled. Since it was canceled I need to contact my bank. He also informed me my homeowners hasnt been paid since Feb 19! WHY?! Im on auto payments.
      Read More

      Customer Reviews

      26 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lindsay B

      1 star

      04/30/2024

      I was charged $32 in March and not for the rest of my policy. My insurance was still inactive. I have sent multiple emails asking why my policy is not active and for a refund and have gotten literally no reply from any inquiry.

      Local BBB

      BBB Serving Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.