BBB Business Review
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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company specializes in windows and doors.
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A BBB Accredited Business since
BBB has determined that Pella Windows & Doors of Houston meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pella Windows & Doors of Houston include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 12 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||12|
Additional Complaint Information
Thank you for contacting your local BBB (BBB).
The company you have inquired about is located outside our service
area. For further information on this company, please contact the
following BBB office:
BBB of Central & Eastern Iowa
505 5th Ave. Ste. 950
Des Moines IA 50309-2375
Phone : (515) 243-8137 (Central Time Zone)
FAX : (515) 243-2227
URL : www.desmoines.bbb.org
A BBB is a private, non-profit organization that provides
information services and programs to assist consumers and
businesses on behalf of an ethical marketplace.
Among the services BBBs provide are: business performance
information about a company, particularly whether or not there are
unanswered or unsettled complaints or other problems; information
about charities or other soliciting organizations that seek public
donations; help in resolving buyer/seller complaints against a
company, using mediation and arbitration services when appropriate;
and monitoring advertising and selling practices, seeking
corrections and improvements where appropriate.
BBBs are funded by member businesses that meet the BBB's standards
for membership and agree to support the BBB's principles of ethical
business practices and voluntary self-regulation.
Business ManagementMr. John Culver, Sales Manager Mr. John Thomason, Owner Mr. Salty Thomason, President