Business ProfileforQuality Home Products of Texas

Purchased water softener and tankless water heater. The technician installed water heater incorrectly resulting in water leak. We contacted Quality Home products for service water softener because the unit was not working. It turns out that Quality Home products knew the unit had a history of wiring issues which had to be repaired. Quality Home products did not disclose that the water softener had this issue. We recently had to call for service again because the unit was not working. The technician could not repair the softener and they did not have the part to repair the softener. We were advised that we would be contacted when the part came in. We did not receive a phone call so we contacted customer service spoke to Amber who advised that she would elevate the issue. We still did not hear from anyone so we called customer service again spoke to Matt who transferred me to the manager, Fred, where I had to leave a message. Fred contacted us and advised the part was on backorder with zero estimate on when the part would come. Fred advised to contact manufacturer to get the part. Besides being rude, Fred advised the part may not be covered under our warranty if it was caused by a power surge. So we suggest run don't walk away from Quality Home products. You will not get a quality product, service,or customer service.