Customer ReviewsforPremier Pools and Spas

Bought our pool Dec of 2021-started working on it in January, as time went on, the communication was less and less, one being we had to move our septic line which was known at the beginning but the pool people never addressed till the last minute, then oh yeah you will need to update your gas meter. the official finish was end of May but to this day I am still trying to get some finishing touches they are to do and the only person that will respond is the scheduling secretary. I have spoken to the salesman all of 1-2 times throughout the entire process, I have spoken to the general manager whom did nothing, and the project manager who just provided excuses why people didn't show up when expected or why something wasn't done. You would think customer service would be important to this company because I would love to give a great referral but the communication has been ZERO and I will tell everyone I know how bad this company is regarding its treatment of customers. My pool did come out great, that is because of the workers not the so called salesmen/leadership of PPS. Jeff ******* and Steve ***** are a pathetic representation of a pool company. Don't do business with this so called company.

I’m sorry you had issues. We have had a hard time since Covid but we have reorganized and are here to help you

I’m sorry you had issues. We are back to almost normal now and are getting projects completed. Thank you for your patience

If I could give this company negative stars I would. Currently at the 10 month mark of pool building and we are not even close to done. We call, email and even text our pool construction managers and no answer. My husband tried going to the showroom and they are gone, like closed down permanently. The whole situation has put on tremendous stress on my family. I just want my pool done, my backyard put back together. Please do not go with this company ever.

I’m sorry you have had issues. We are here to help and correct any issues. We have had many issues since covid

We have had a pool under construction for 9 months. No progress since April. Failed electrical inspection 4 times. No one comes out when called. We are probably going to have to institute legal action. Do not use these people!!

We are completing pools. Construction time is much better now. Covid caused a great strain on our industry. Thank you for your patience