BBB Business Review

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This business is not BBB accredited.

Holden Roofing

Find a Location

Phone: (281) 344-9083 View Additional Phone Numbers P.O.Box 955, Richmond, TX 77406 http://www.holdenroofing.com


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Description

This company is a roofing contractor.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Please be aware Holden Roofing is not currently a BBB Accredited Business; however, BBB was notified by Best Media that the BBB logo was mistakenly published in the business' advertisement for Best Media's Pearland (PFB) 2014 Directory.  Per Best Media, in a letter dated 11/11/2014, the error was their responsibility, and they stated the following: "It was not intended to run the BBB logo in this year's directory as Holden Roofing stated they were not members.  It is Best Media's intention to represent our advertisers in the best possible way.  We regret this situation and will make sure it will not happen in the future...please add this to the files for Holden Roofing and they should not be held responsible in any way for the error."  Aside from this error, made by the publisher, BBB has not located or received any current trademark infringement cases involving the business.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Holden Roofing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Holden Roofing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1975 Business started: 01/01/1961 in TX Business started locally: 01/01/1961 Business incorporated 09/05/1997 in TX
Business Management
Mr. Brett Holden, President Mr. Chris Garrett, Vice President
Contact Information
Principal: Mr. Brett Holden, President
Principal: Mr. Travis Joyce, General Manager
Business Category

ROOFING CONTRACTORS

Additional Information

Please be aware Holden Roofing is not currently a BBB Accredited Business; however, BBB was notified by Best Media that the BBB logo was mistakenly published in the business' advertisement for Best Media's Pearland (PFB) 2014 Directory.  Per Best Media, in a letter dated 11/11/2014, the error was their responsibility, and they stated the following: "It was not intended to run the BBB logo in this year's directory as Holden Roofing stated they were not members.  It is Best Media's intention to represent our advertisers in the best possible way.  We regret this situation and will make sure it will not happen in the future...please add this to the files for Holden Roofing and they should not be held responsible in any way for the error."  Aside from this error, made by the publisher, BBB has not located or received any current trademark infringement cases involving the business.

Industry Tips
ROOFING REPAIRS
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.