Business ProfileforCliff Jones RV - I-10, Inc.

My recent experience with Cliff Jones RV and their salesperson Niko has been extremely disappointing and frustrating. Two weeks ago, I was excited about purchasing a Wolf Pup 18TO from them. We had reached an agreement on all the details, I paid the deposit, and we scheduled a pickup for October 19, 2023. Throughout the process, I repeatedly asked the dealership to clarify which documents were required for the pickup. Not once did they mention the need for an SSN card. This would have been crucial information to know in advance, as I live two hours away in Austin and had to drive to Houston for the pickup. However, my frustration reached its peak on the morning of the scheduled pickup. Just three miles away from the dealership, Niko sent a text requesting SSN cards to complete the purchase. It was simply impossible to turn back and retrieve these documents within the limited time frame, effectively ruining our long-anticipated plans. In all my experiences purchasing various items, including cars, homes, and motorcycles, I have never encountered a situation where a dealership suddenly and unexpectedly asked for SSN cards. Moreover, all financing steps had already been completed, so this request seemed inexplicable and suspicious. The most distressing part of this ordeal is that I strongly suspect the dealership may have sold the Wolf Pup 18TO to another customer and used the SSN card request as a smokescreen to hide their mistake. This lack of transparency and professionalism is not only frustrating but also deeply disheartening. I lost 4 hours from my work + lost $75 for my canceled reservation at the state park, $50 for my RV storage. In total more than $500 loss. I want a compensation form them.