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Find a Location

Randall Management, Inc. has 1 locations, listed below.

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    Business ProfileforRandall Management, Inc.

    Property Management
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/26/2010

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company specialzies in Homeowner Association and Property management.

    Business Details

    Location of This Business
    6200 Savoy Dr Ste 420, Houston, TX 77036-3324
    BBB File Opened:
    5/21/1998
    Years in Business:
    40
    Business Started:
    7/15/1983
    Business Started Locally:
    7/15/1983
    Business Incorporated:
    12/12/1997
    Accredited Since:
    8/26/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Business Management
    • Mr. Randall Q Smith, President
    Contact Information

    Principal

    • Mr. Randall Q Smith, President

    Customer Contact

    • Mr. Randall Q Smith, President
    • Ms. Janeth Flores, Accounts Payable Staff
    Additional Contact Information

    Fax Numbers

    • (713) 728-5015
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been trying to get in touch with Randall management for over 6 months. I have attached several emails that have been sent. I have called numerous times mostly without a response and when I do iam just repeating myself and nothing happens. I have talked directly with the maintenance at Stratford Park and they promise to do it. A year later nothing so that's when I resorted to contacting Randall manqgment directly. I submitted a couple of work orders for the issue. No difference. We pay over 700 a month now which is already ridiculous but it that much and they don't get anything done. Why should I keep paying. Complex is a wreck. Over spray from a unfinished paint job on my unit which makes it look worse that has been undone for OVER a year. I am embarrassed for your company it makes y'all look very unprofessional. I need my balcony repaired ASAP!!
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marilyn S.

    1 star

    02/28/2023

    If I could leave a —?? ; I would! I have been trying to communicate with the so-called manager at the Terrace for almost a month now! Voicemail box full, no way to leave a message or I am hung up on by someone. When I call the corporate office to complain about a non-responsive manager, they say they will give her a message to contact me. Still no response (over 3 weeks now). I emailed the owner of the management company; over 2 weeks now with no response from Randal * *****! If those so-called managers worked for me; THEY ALL WOULD HAVE BEEN FIRED BY NOW! This company exemplifies poor management at its highest level. They raise maintenance fees with no explanation for an increase. At the same time they discontinued the Bulk Account Internet service which owners pay with a portion of the monthly maintenance fees. Even the ******* Rep said what Randall Management did to the owners and tenants was pretty SHOTTY, to put it nicely!

    Local BBB

    BBB of Greater Houston and South Texas

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