BBB Business Review

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Description

This company provides complete real estate loan services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cornerstone Home Lending, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cornerstone Home Lending, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Cornerstone Home Lending, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: July 01, 1992 Business started: 01/01/1986 in TX Business started locally: 07/02/1986 Business incorporated 07/02/1986 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Savings & Mortgage Lending
2601 N. Lamar, Suite 201, Austin TX 78705
http://www.sml.texas.gov/
Phone Number: 512-475-1350
licensing@sml.texas.gov

Type of Entity

Corporation

Business Management
Ms. Judith A. Belanger, Executive Vice President Mr. Derek Bolls, Compliance Officer Ms. Sandra S. Coffman, Senior Vice President Mr. Marc N. Laird, President Mr. Cary Whitaker
Contact Information
Principal: Ms. Judith A. Belanger, Executive Vice President
Principal: Mr. Derek Bolls, Compliance Officer
Principal: Ms. Sandra S. Coffman, Senior Vice President
Principal: Mr. Marc N. Laird, President
Customer Contact: Mr. Cary Whitaker
Business Category

MORTGAGE BROKERS

Alternate Business Names
Ascent Home Lending, LLC Brookhollow Mortgage Services, LTD Cornerstone Mortgage Company, LTD Cornerstone Mortgage Partners of Texas, LP Cornerstone Mortgage Providers, LP Crestmark Mortgage Company, LTD Group Mortgage, LLC Priority Home Lending
Industry Tips
Mortgage Choices

Customer Review Rating plus BBB Rating Summary

Cornerstone Home Lending, Inc. has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.