Business ProfileforIntown Suites Hotel

the entire hotel room is covered in roaches. i saw at check in 5/31/2023 and I asked the front desk office if they could switch rooms they told me that housekeeping have not cleaned up and finish any other room so there was no other room available, and offered to have the room exterminated or we can start the process for a refund. when I came back later on that night, the room was covered in roaches from the ceilings, the food in the fridge and the bed. I’ll called the after hours number and the maintenance man came out and did a quick extermination spray, but told us we had to stay out the room for an additional 30 minutes because the fumes were so strong - which it caused my asthma to flare up and almost gave me an asthma attack which would’ve led to a hospital visit. maintenance told me the wrong room number was put down for the extermination so they had never came out and exterminated my room during the day. I called asking for a refund, but I was told I have to wait till they hear a response and I was refusing the district managers Phone number to complain. I have pictures of all the roaches in the room. i came down in person, 06/01/23 the general manger LeAnn now states there are no refunds ever, she won’t contact the district manager, there is no corporate number to call, and closed the door in my face asking for a printout confirmation i checked out of the room. She refuses to help or assist in any manner.