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This Business is not BBB accredited

John Moore Services

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Phone: (713) 590-5555 Fax: (281) 890-6218 View Additional Phone Numbers 10005 W. Sam Houston Pkwy North, Ste. 200, Houston, TX 77064 View Additional Email Addresses

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This company specializes in A/C & Heating, Plumbing.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On 12/19/13 John Moore Services filed a fraud and antitrust lawsuit in the Harris County district court against the BBB Houston, the BBB Houston Education Foundation and members of the BBB Board, both past and present.  Previously John Moore Services had sued the BBB of Houston in 2012 but a Texas appeals court ruled in favor of the BBB and ordered the claims dismissed, at which time John Moore Services filed a Petition for Review with the Texas Supreme Court.  In filing this new lawsuit John Moore Services is asserting that it has "new causes of action".  

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for John Moore Services include:

  • 271 complaints filed against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

The BBB has received copies of a publication titled "Consumer Business Review" for the year 2014-2015 that was apparently distributed to neighborhoods throughout the Houston metropolitan area. 

The publication contains advertising by John Moore Services that states "BBB Member-32 years" and "2003- 2010 Winner of the BBB Award for Excellence".

These statements incorrectly imply that John Moore is currently an accredited business with the BBB of Houston & S. Texas.  In contrast John Moore has not been an accredited business with the BBB of Houston & S. Texas since Dec. 2010.  

Customer Complaints Summary Read complaint details

271 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 28
Delivery Issues 0
Guarantee/Warranty Issues 10
Problems with Product/Service 215
Total Closed Complaints 271

Additional Complaint Information

According to BBB records, John Moore Services has shown a pattern of complaints in which consumers allege relatively minor repair issues are often diagnosed by John Moore technicians as major repairs or replacements which consumers later deem to be unnecessary. In numerous complaints related to AC system repair calls, BBB noted John Moore representatives were alleged to quote a relatively inexpensive repair fee initially and prior to a visit; however, upon arrival and inspection consumers state they are often told they need a entirely new AC system amounting to several thousand dollars, in most cases. Numerous consumers state that upon getting a second opinion from another company, they often find that their AC system does not need to be replaced, rather it can be repaired or have a minor component replaced. 

Additional Information

BBB file opened: January 01, 1979 Business started: 10/01/1965
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Don Valentine, President Mr. Tom Cartledge Don Dugal, Plumbing Supervisor Bob Merchant, Vice President of Operations
Contact Information
Customer Contact: Mr. Tom Cartledge
Principal: Mr. Don Valentine, President
Related Businesses
John Moore Renovation, LLC
Business Category


Alternate Business Names
Houston Plumbing & A/C John Moore Plumbing
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