BBB Business Review
This Business is not BBB accredited
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This company specializes in A/C & Heating, Plumbing.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
On 12/19/13 John Moore Services filed a fraud and antitrust lawsuit in the Harris County district court against the BBB Houston, the BBB Houston Education Foundation and members of the BBB Board, both past and present. Previously John Moore Services had sued the BBB of Houston in 2012 but a Texas appeals court ruled in favor of the BBB and ordered the claims dismissed, at which time John Moore Services filed a Petition for Review with the Texas Supreme Court. In filing this new lawsuit John Moore Services is asserting that it has "new causes of action".
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for John Moore Services include:
- 271 complaints filed against business
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
The BBB has received copies of a publication titled "Consumer
Business Review" for the year 2014-2015 that was apparently distributed to
neighborhoods throughout the Houston metropolitan area.
The publication contains advertising by John Moore Services that states "BBB Member-32 years" and "2003- 2010 Winner of the BBB Award for Excellence".
These statements incorrectly imply that John Moore is currently an accredited business with the BBB of Houston & S. Texas. In contrast John Moore has not been an accredited business with the BBB of Houston & S. Texas since Dec. 2010.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||215|
|Total Closed Complaints||271|
Additional Complaint Information
According to BBB records, John Moore Services has shown a pattern of complaints in which consumers allege relatively minor repair issues are often diagnosed by John Moore technicians as major repairs or replacements which consumers later deem to be unnecessary. In numerous complaints related to AC system repair calls, BBB noted John Moore representatives were alleged to quote a relatively inexpensive repair fee initially and prior to a visit; however, upon arrival and inspection consumers state they are often told they need a entirely new AC system amounting to several thousand dollars, in most cases. Numerous consumers state that upon getting a second opinion from another company, they often find that their AC system does not need to be replaced, rather it can be repaired or have a minor component replaced.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Don Valentine, President Mr. Tom Cartledge Don Dugal, Plumbing Supervisor Bob Merchant, Vice President of Operations
Related BusinessesJohn Moore Renovation, LLC
AIR CONDITIONING & HEATING