BBB Business Review

Text Sizesmall medium large
Download Download Download Download Download Download Download Download Download

This business is not BBB accredited.

John Moore Services

Find a Location

Phone: (713) 590-5555 Fax: (281) 890-6218 View Additional Phone Numbers 10005 W. Sam Houston Pkwy North, Ste. 200, Houston, TX 77064 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company specializes in A/C & Heating, Plumbing.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On 12/19/13 John Moore Services filed a fraud and antitrust lawsuit in the Harris County district court against the BBB Houston, the BBB Houston Education Foundation and members of the BBB Board, both past and present.  Previously John Moore Services had sued the BBB of Houston in 2012 but a Texas appeals court ruled in favor of the BBB and ordered the claims dismissed, at which time John Moore Services filed a Petition for Review with the Texas Supreme Court.  In filing this new lawsuit John Moore Services is asserting that it has "new causes of action".  

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for John Moore Services include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for John Moore Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 96 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

96 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 19
Delivery Issues 1
Guarantee/Warranty Issues 8
Problems with Product/Service 56
Total Closed Complaints 96

Additional Complaint Information

According to BBB records, John Moore Services has also shown a pattern of complaints in which consumers allege relatively minor repair issues are often diagnosed by John Moore technicians as major repairs or replacements which consumers later deem to be unnecessary. In numerous complaints related to AC system repair calls, BBB noted John Moore representatives were alleged to quote a relatively inexpensive repair fee initially and prior to a visit; however, upon arrival and inspection consumers state they are often told they need a entirely new AC system amounting to several thousand dollars, in most cases. Numerous consumers state that upon getting a second opinion from another company, they often find that their AC system does not need to be replaced, rather it can be repaired or have a minor component replaced. 

Customer Reviews Summary Read customer reviews

9 Customer Reviews on John Moore Services
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 9

Additional Information

BBB file opened: January 01, 1979 Business started: 10/01/1965
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Don Valentine, President Mr. Tom Cartledge Don Dugal, Plumbing Supervisor Bob Merchant, Vice President of Operations
Contact Information
Customer Contact: Mr. Tom Cartledge
Principal: Mr. Don Valentine, President
Related Businesses
John Moore Renovation, LLC
Business Category


Alternate Business Names
Houston Plumbing & A/C John Moore Plumbing
Industry Tips

Customer Review Rating plus BBB Rating Summary

John Moore Services has received 2.93 out of 5 stars based on 9 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.